Multiple Accounts

[dexddd]

Anybody keep getting this? We booked a trip in Oct and got email that we "had multiple Latitudes Accounts" and they were merged. Booked a trip this week and same thing. Why would a new booking cause a new Lat account that has to be merged. Luckily it appears their systems see this and take care of it.

 

Also, anyone have a minor turn 18 recently? Our DD did recently and her status shows as "Child" OR "First Timer" depending on where you look in the NCL system.

 

Yea, I know, I could contact the Lats Dept. but I've tried before on a couple times and they are NON RESPONSIVE!

[Eleteace]

I had two accounts for some reason which merged together. Never caused me a problem though, not sure why it happened.

 

 

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[travel33]

I'm new to NCL and same thing happened to me.

It just said they were merging the accounts together, but haven't had any problems.

[Buffalogirl1961]

I’m having trouble with the “two accounts” and cannot access my booking because of it. It keeps showing that the booking doesn’t exist. I’ve contacted their customer service twice now and it still isn’t resolved. I’m trying to be patient but it’s pretty frustrating. They definitely need to fix this issue. A booking shouldn’t create a new account. 

[mistertomatoe]

Does anyone know what is going on and the impacts? My last two bookings were merged and I noticed I don't have any payment information on the website. Makes me nervous I might miss something like they added or removed something. My last two cruises have had NCL system issues and the website seems flaky. I have little confidence with their IT. Their customer service is great when everything works but they are terrible at fixing issues, especially when it's computer related. I've got a bad feeling about this.

[dexddd]

4 hours ago, mistertomatoe said:

Does anyone know what is going on and the impacts? My last two bookings were merged and I noticed I don't have any payment information on the website. Makes me nervous I might miss something like they added or removed something. My last two cruises have had NCL system issues and the website seems flaky. I have little confidence with their IT. Their customer service is great when everything works but they are terrible at fixing issues, especially when it's computer related. I've got a bad feeling about this.

I'm still trying to figure why a 'mister' is sending out bras and panties to the laundry.

 

Not sure why the issue, but we've not had that happen since but obviously it is for some people.  We never had issue with payment things but I'd be very worried if an issue.  There is that long thread about someone getting trip cancelled for having open item in cart.

[ChiefMateJRK]

4 hours ago, dexddd said:

I'm still trying to figure why a 'mister' is sending out bras and panties to the laundry.

When was the last time you watched TV or went to a movie? 🤣

[KJ Knowles]

I'm glad this topic came up to remind me that I need to contact NCL about my status. While I was making reservations for our pending cruise, my efficient and affable PCC noticed multiple accounts for both my wife and myself. He said he could get them merged to assure no confusion or mix-ups would occur.

 

My reservation now has me as listed as "First Timer", although her status is correct. My first NCL cruise was 1980 and there have been a few in between...not exactly a First Timer. 😀 Time to shoot off an email to NCL. I have 3 weeks before sailing on this one. It should be enough time to get the issue sorted...maybe. 😉

[mistertomatoe]

I had to talk to them today anyways so I was emailed updated confirmations/invoices and there were no surprises. Their explanations is sometimes a booking will just not have that option online depending on how it’s booked. I guess there’s no fixing it then. The bonus is you see the latest invoice with all the discount codes, amenities, etc. I’ll be requesting the invoice every time I call from now on.

[gotscrapz]

The multiple account thing showed for my daughter on our upcoming sailing but not for me. They said there over 10 accounts for her and no sailings, I was like nope, she is 2 points away from platinum like her mama lol! They fixed, well I hope - it shows accurate online in our reservation now.

[jrimmer94]

After speaking on live chat, they advised me to email reservations@ncl.com and detail the ship, reservation number, departure date, full name, email and address with the subject 'Latitude Merge' and received a reply saying 7-10 day wait for the merge. A day later, I had a query about my booking and spoke to another agent on live chat who managed to sort it there and then for me - she reset my password and told me to log in then asked me to add my cruise onto my account manually.

[Travelling2Some]

On 4/4/2023 at 12:44 AM, gotscrapz said:

The multiple account thing showed for my daughter on our upcoming sailing but not for me. They said there over 10 accounts for her and no sailings, I was like nope, she is 2 points away from platinum like her mama lol! They fixed, well I hope - it shows accurate online in our reservation now.

Ask your daughter if she has been going into the app and unknowingly creating new accounts simply because she does not know her Latitudes number or understand the perks attached to it.  I am our family travel agent but recently my husband got a bit "app happy" and messed up several of our booked cruises this way.   He went from Platinum to newbie and I started getting "balance due" notices for small amounts because he was no longer entitled to the discount on shore excursions I had booked.  Be careful with this because if I had not figured it out NCL might have canceled our cruises due to an unpaid balance!

[mistertomatoe]

On 4/3/2023 at 8:56 PM, mistertomatoe said:

I had to talk to them today anyways so I was emailed updated confirmations/invoices and there were no surprises. Their explanations is sometimes a booking will just not have that option online depending on how it’s booked. I guess there’s no fixing it then. The bonus is you see the latest invoice with all the discount codes, amenities, etc. I’ll be requesting the invoice every time I call from now on.

 

The changes to payment on both cruises must’ve triggered something that fixed the issue for me. After a few days I can see payment information in my account for both of them. It’s probably unrelated to the multiple accounts I apparently had. And no I never created any additional accounts myself.

 

Here’s a theory… these bookings are done by Casinos at Sea with Playawards/Playstudios using the myVEGAS game rewards. My name is the same but I have a different email with Playawards. Maybe that’s why they require the merge. Or maybe it’s that any booking with Playawards requires a merge (i.e. a new account is automatically created for each Playawards user.)