918baker Posted February 21, 2017 Author #251 Share Posted February 21, 2017 For my birthday I got bronchitis :( nnoo. But the good news is when I'm not coughing I can be on the phone aall day. I know I should give RCCL time to actually READ the emails I sent over the holiday weekend before I call and they don't understand why I'm losing my mind (re: my money being attached to another reservation) It's 7:15 here, 9:15 in Miami. I think I'll give them until 10 their time. I'll drop the kids off at school and then start leaving voicemails! Link to comment Share on other sites More sharing options...
peach section Posted February 21, 2017 #252 Share Posted February 21, 2017 Still no word from my TA. I haven't contacted either, it's not my job to chase her into doing her's when I might be able to get RCCL to work with me. 918, having your TA still in charge of your cruise is just not a good situation. You mentioned your PD husband may file a complaint with the Galveston PD over TA's handling/mishandling of your credit card. Why don't you proceed with this, and then call a Royal Caribbean supervisor and give the Galveston PD complaint # , and demand that the TA be removed from your booking. THEN you should be able to have RCI give you the information you have been seeking (without TA intermediary), and you will have control of your own booking. Wishing for a good resolution for you, and hoping your family and friends have the best cruise ever. Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #253 Share Posted February 21, 2017 918 still does not have confirmation (only assumptions) that her TA has done something illegal. Filing a police report is still premature. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #254 Share Posted February 21, 2017 Well my posts as still not posting this morning :( Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Beachammo Posted February 21, 2017 #255 Share Posted February 21, 2017 As hard as it is I want to encourage the OP to start legal proceedings against the TA. We had a local one that did the same thing. She got away with it for quite a while. When she was finally charged there were many people she scammed over the years, but the saddest were those who gave her cash and had no recourse and no dream vacation or honeymoon. Jvillegal thanks for all your positive vibes! There are so many negative people on social media these days and your positive attitude is refreshing! Travel agent ponzi scheme.... Sounds very possible Link to comment Share on other sites More sharing options...
Dixie1337 Posted February 21, 2017 #256 Share Posted February 21, 2017 I can see there are new posts but I can't see the new posts. Hoping by posting it'll fix it! EDIT: and it did! Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #257 Share Posted February 21, 2017 Testing and it posted!!!! [emoji4] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
918baker Posted February 21, 2017 Author #258 Share Posted February 21, 2017 Yay it's fixed!!! I've been going crazy LOL what can I do when I can't read posts?! I googled her name, her name + TA agency, her name + TA agency + scam, etc etc etc. I didn't come up with much, bad reviews she's left for other TAs which is interesting. And a complaint report on her nonprofit that she's the CEO/founder of. Still not much there, a generic complaint that really could have appeared on any business/nonprofit. Damn. Calling and leaving the exec CS rep a voicemail in a moment. Not sure how long they take to sift through long-weekend emails. I need this crazy lady off of my reservation. If I have a moment I'll screen shot and black out her name/TA name and show y'all some of the stuff she's posting all over FB. It's insane. Being all over her "team" (again it's a multilevel marketing TA concept) about money and such. Eerr ALL signs point to you stealing my money ssoo. Waiting for a confirmation from RCCL before I do anything on the legal side. If I call Galveston PD and tell them what I know now they'll laugh at me. All signs point to her but no actual proof to do anything with. Link to comment Share on other sites More sharing options...
Hobiecat01 Posted February 21, 2017 #259 Share Posted February 21, 2017 I booked in June for a sailing on the Serenade on 3/6/17. Paid our deposit and had a final payment date in early December. In September RCI charged our credit card almost $1,400! I caught it almost immediately, within 2 days, and called my TA. She called RCI and they determined there was a "glitch" in their system. We requested that the stolen money be put towards our final balance as we were going to have to pay it anyway. Just not fun to pay it unexpectedly! TA and RCI say everything is good to go and they offered $250OBC for the issues. Final payment rolls around and subtotal still showed the original amount due. RCI told the TA that they would authorize our CC for the entire amount, and then only charge the difference between the stolen amount and final payment. Well, guess what. They charged the entire final payment. So now RCI has almost 50% more of our money than they should have. They've said repeatedly that they've "tried" to refund to the CC but unable. Unsure how that works, as I've canceled and rebooked several excursions due to sales and then refunds show up on the very same CC. At this point I'd be fine with them mailing a check :D They've offered to allow us to put the money we've spent towards a future cruise, but we don't cruise often. Plane tickets, excursions, etc add up! There's been radio silence with my TA for weeks despite requests for updates. TA requested their legal team get involved on 1/28, but again radio silence. She just says there's been no update from her contact with the legal team when I do ask. On another thread of those having financial issues with RCI someone posted the email for the CEO's office. Am I allowed to email even though I used a TA? I assume not but never know unless you ask! With our CC the cut off for disputing is a couple of days before we sail. Worried that if I dispute the final payment charge that they won't let us board haha! Going on 5 months since the "glitch". Might go crazy before we board! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #260 Share Posted February 21, 2017 Fixed??? RCCL refunded? What did they say.... maybe I'm misunderstanding ? Ok I get it Cruise Critic is fixed.... not your RCCL issue :( Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Hobiecat01 Posted February 21, 2017 #261 Share Posted February 21, 2017 Sorry, hit the wrong key... we had a similar issue with the Oasis back in May. We paid our cruise in full and a week later purchased a drink package. To our surprise, we were charged for the drink package AND a remaining charge to cover the increase in price for our cruise!! I immediately called RCL and asked what was going on. They also said there was a system glitch. The agent reversed the extra charge and told us "unofficially" to call RCL directly to purchase anything and do not use the web site. Oookay... Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
918baker Posted February 21, 2017 Author #262 Share Posted February 21, 2017 Fixed??? RCCL refunded? What did they say.... maybe I'm misunderstanding ? Ok I get it Cruise Critic is fixed.... not your RCCL issue :( Sent from my iPhone using Forums Sorry for the confusion!! I didn't even think about that. Just Cruise Critic :( Link to comment Share on other sites More sharing options...
TC1957 Posted February 21, 2017 #263 Share Posted February 21, 2017 Haven't read the entire thread...but how is this not credit card fraud? Maybe instead of telling the TA you will contact the credit card company telling them you are about to contact the DA will provide the proper motivation. Link to comment Share on other sites More sharing options...
WhenIsLobsterNight Posted February 21, 2017 #264 Share Posted February 21, 2017 I am a bit behind on these posts. It sounds like you are communicating with rccl now which is good. You have also reached out to Elliott which is also good. Have you ever contacted the parent company of the rogue TA? I still think the parent company might have insurance for this type of thing. Link to comment Share on other sites More sharing options...
lbjen Posted February 21, 2017 #265 Share Posted February 21, 2017 I didn't even know there was such a thing as MLM travel agencies! I don't trust anything that involves MLM. Someone always gets screwed in the end. Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #266 Share Posted February 21, 2017 (edited) I didn't even know there was such a thing as MLM travel agencies! I don't trust anything that involves MLM. Someone always gets screwed in the end. Did I miss something? Where did you see MLM ? Figured it out.... :( Sent from my iPhone using Forums Edited February 21, 2017 by JVilleGal Link to comment Share on other sites More sharing options...
RocketMan275 Posted February 21, 2017 #267 Share Posted February 21, 2017 Did I miss something? Where did you see MLM ? Sent from my iPhone using Forums See post 258 this thread. Link to comment Share on other sites More sharing options...
lbjen Posted February 21, 2017 #268 Share Posted February 21, 2017 See post 258 this thread. Thanks, I think it was mentioned a couple of other times too! Link to comment Share on other sites More sharing options...
918baker Posted February 21, 2017 Author #269 Share Posted February 21, 2017 I'd post the name of the parent MLM company but I think even that is against the rules :( Sitting in urgent care with my 8yo son that hurt his finger playing dodge ball in PE 😂 pleeeease don't be broken. We cruise in 13 days! Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #270 Share Posted February 21, 2017 Oh Sh--!! Kids :) How bout sharing her first name & last initial. I've been doing fun research. And of course I would not dream of asking Dwayne for details. nothing yet from RCCL?? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted February 21, 2017 #271 Share Posted February 21, 2017 I'd love to read her Facebook postings. Bill Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #272 Share Posted February 21, 2017 I'd love to read her Facebook postings. Bill Inquiring minds ;) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted February 21, 2017 #273 Share Posted February 21, 2017 I think it's 5:30pm at the RCCL offices :( Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Dixie1337 Posted February 21, 2017 #274 Share Posted February 21, 2017 No call, no email, no anything again?! I am really disappointed in how RCI is handling this... Link to comment Share on other sites More sharing options...
waterbugohio Posted February 21, 2017 #275 Share Posted February 21, 2017 This is when private messaging would be helpful. So OP, have you posted anything on her fb page?? Or any of the royal fb pages?? Assuming you are dealing with your son. We are all hoping for just a sprain. You don't need any added stress Link to comment Share on other sites More sharing options...
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