Do they answer?

[JMG]

I recently submitted an email to RCI - (May 4). I got the automated response but have heard nothing from RCI since that time. How long should I wait until I email again to someone at a higher level?

 

Problem - we re D+ but our status was not listed on our seapass...we were charged full price for the beverage package. We checked our account several times and the charge had not posted. The night before we disembarked, the charge for the full price was posted.

 

This was a charter cruise but I did contact C&A desk prior to sailing to confirm that our C&A #'s were attached to our Reservation.

 

Totally disappointed that we missed our C&A discounts for internet and bev package!

[JMG]

I trid to edit but...

 

We went to Guest Services and also Concierge and were issue new sea passes...total of 3 seapasses during the cruise. None of those sea passes recognized our D+ status.

[drewdrewcruiser]

When I've emailed RCI, I usually get a response within two or three days after the automated response. I've found that Facebook messaging their FB account gets replies within an hour.

[BEENSAILING]

I recently submitted an email to RCI - (May 4). I got the automated response but have heard nothing from RCI since that time. How long should I wait until I email again to someone at a higher level?

 

Problem - we re D+ but our status was not listed on our seapass...we were charged full price for the beverage package. We checked our account several times and the charge had not posted. The night before we disembarked, the charge for the full price was posted.

 

This was a charter cruise but I did contact C&A desk prior to sailing to confirm that our C&A #'s were attached to our Reservation.

 

Totally disappointed that we missed our C&A discounts for internet and bev package!

 

Call 1-800-256-6649. This is guest relations and post cruise resolutions.

[reallyhooked]

I trid to edit but...

 

We went to Guest Services and also Concierge and were issue new sea passes...total of 3 seapasses during the cruise. None of those sea passes recognized our D+ status.

I would have gone to the Loyalty Ambassador. They would have pulled up your status to confirm.

Good luck