crazyfrazee Posted July 17, 2017 #1 Share Posted July 17, 2017 Has anyone ever received a positive response from them? There must be lots of unhappy customers being the amount of time I spent on hold. They were not helpful after 54 minutes on the phone so I was just curious if anyone has ever had a caring rep actually help them. Link to comment Share on other sites More sharing options...
CoW mAn Posted July 17, 2017 #2 Share Posted July 17, 2017 I find e-mail works better for complaints Link to comment Share on other sites More sharing options...
brooklynfc Posted July 17, 2017 #3 Share Posted July 17, 2017 I find e-mail works better for complaints Concur. My issues were more swiftly and better taken care of through email. Link to comment Share on other sites More sharing options...
lookitsmikel Posted July 17, 2017 #4 Share Posted July 17, 2017 Last time I had a (minor) problem I messaged them on Facebook. I got a VERY fast response and their social media team went above and beyond to correct the issue with absolutely no hassle. Link to comment Share on other sites More sharing options...
deborahjo Posted July 17, 2017 #5 Share Posted July 17, 2017 Emails are so much better response wise. Everything in writing then. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
winddawn Posted July 18, 2017 #6 Share Posted July 18, 2017 Has anyone ever received a positive response from them? There must be lots of unhappy customers being the amount of time I spent on hold. They were not helpful after 54 minutes on the phone so I was just curious if anyone has ever had a caring rep actually help them. I've only ever contacted them once, and when I did I emailed them with supporting documentation for my request, and I received a favorable outcome. Link to comment Share on other sites More sharing options...
cruises42 Posted July 19, 2017 #7 Share Posted July 19, 2017 What is the e-mail address? Link to comment Share on other sites More sharing options...
easyboy Posted July 19, 2017 #8 Share Posted July 19, 2017 Emails are so much better response wise. Everything in writing then. Agree. Hard to rely on phone conversation, even if recorded, when proof of complaint is asked. Link to comment Share on other sites More sharing options...
SadieN Posted July 19, 2017 #9 Share Posted July 19, 2017 Do they do Twitter? Been successful with twitter for issues with other companies. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
CharlesKru Posted July 19, 2017 #10 Share Posted July 19, 2017 Do they do Twitter? Been successful with twitter for issues with other companies. Sent from my iPhone using Forums Carnival has a twitter feed, so you could use that to provide your issue and ask for support. Just as an aside, I worry about our culture that we have resorted to using twitter to resolve consumer issues... the simple concept of twitter is fine to share small messages, but it is just not really a professional or clean way to work with a company about an issue.. It seems people use this to get the company to do what they want or be pressured by the twitter community. Any how.. good luck using twitter. Link to comment Share on other sites More sharing options...
bUU Posted July 19, 2017 #11 Share Posted July 19, 2017 Just as an aside, I worry about our culture that we have resorted to using twitter to resolve consumer issues... the simple concept of twitter is fine to share small messages, but it is just not really a professional or clean way to work with a company about an issue.. It seems people use this to get the company to do what they want or be pressured by the twitter community.I suspect very few people who have grievances against companies see the downside that you're pointing out. I suspect that many see it as the most effective way of leveling the playing field between large companies and the little guy; the best consumer protection tool invented since large companies got large. I could talk about how it fosters mob mentality and such, but since you raised the issue, perhaps you can elaborate why you see this change in our culture as a bad thing. Link to comment Share on other sites More sharing options...
NCTribeFan Posted July 19, 2017 #12 Share Posted July 19, 2017 What is the e-mail address? Go to the website and the "contact us" section at the bottom of the page under Customer Service. Link to comment Share on other sites More sharing options...
winddawn Posted July 19, 2017 #13 Share Posted July 19, 2017 What is the e-mail address? icare@carnival.com Link to comment Share on other sites More sharing options...
CharlesKru Posted July 19, 2017 #14 Share Posted July 19, 2017 I suspect very few people who have grievances against companies see the downside that you're pointing out. I suspect that many see it as the most effective way of leveling the playing field between large companies and the little guy; the best consumer protection tool invented since large companies got large. I could talk about how it fosters mob mentality and such, but since you raised the issue, perhaps you can elaborate why you see this change in our culture as a bad thing. It is the mob mentality that bothers me the most. If I have a consumer complaint to a company that is between me and the company. It should not be put out into the world ( internet ) until I have had a chance to work with said company to get a resolution to my issues. If by all means, at the end of working with the company I feel I have still not gotten a satisfactory answer then feel free to leave a comment on their public forum. By skipping straight to Twitter, I am invoking the internet community to pressure the company to do what I want. I am involving everyone in what should be between two parties. And I am forcing the hand of the company. While it is effective for me as a consumer, it is not something I feel is good for the society as a whole. We are pushing to be more an instant gratification, entitled culture. The other thing that bugs me, is that Twitter was designed to be at 140 character max per tweet.... How in the world can you provide a real communication in a tweet about a consumer complaint... It results in people using links, to emails or blogs, which just goes back to use a more professional approach to dealing with your issues. Link to comment Share on other sites More sharing options...
SadieN Posted July 19, 2017 #15 Share Posted July 19, 2017 Carnival has a twitter feed, so you could use that to provide your issue and ask for support. Just as an aside, I worry about our culture that we have resorted to using twitter to resolve consumer issues... the simple concept of twitter is fine to share small messages, but it is just not really a professional or clean way to work with a company about an issue.. It seems people use this to get the company to do what they want or be pressured by the twitter community. Any how.. good luck using twitter. FWIW Twitter has a private messaging system, just like FB messenger. The public was not reading my communication. Not too different than using a customer computer chat function. Link to comment Share on other sites More sharing options...
cruises42 Posted July 20, 2017 #16 Share Posted July 20, 2017 Go to the website and the "contact us" section at the bottom of the page under Customer Service. icare@carnival.com Thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now