Issues with adding my cruise to RCCL Cruise planner

[Stephanie816]

Hello everyone!

 

Just booked my first cruise on HOTS for December. I have only paid the deposit so far. When I went to log into the Cruise planner it is not recognizing my booking reference and I get either a "your booking is being modified" or "try again later" error.

 

Based on what I have read on here, RCCL has many issues with allowing you to access your cruise, but could this be due to the fact that I havent fully paid for my cruise yet.

 

Thanks!!

[Clarea]

No, the cruise does not need to be paid in full to add it to your My Cruises account.

 

I'd make sure you have the correct RC booking number, not a travel agent booking number or group booking number. If you are sure about the RC bookign number, then call RC and ask them why you cannot add it to your account.

 

Also give the back door a try:

 

https://secure.royalcaribbean.com/beforeyouboard/getCountdownToCruise.do?cS=NAVBAR&pnav=3&snav=6

[setsail]

1- use a ta? Booking #

2- sometimes it takes 24 hours to get in the system

3- click on, don't see your reservation

[SbbquilterUT]

I also had to make sure that I was the "owner" of the cruise - then it quickly linked.

[Stephanie816]

I also had to make sure that I was the "owner" of the cruise - then it quickly linked.

 

How do I make sure I am the owner? I booked through a TA, is it possible they are listed as the owner?

[Clarea]

How do I make sure I am the owner? I booked through a TA, is it possible they are listed as the owner?

If the system finds the booking number, name, date, and ship are consistent, and this is the first time it's linked to an account, then it will automatically ask if you want to be the owner.

[setsail]

How do I make sure I am the owner? I booked through a TA, is it possible they are listed as the owner?

 

Post 3 #3, on your cruise page

[cruisinfanatic]

1- use a ta? Booking #

2- sometimes it takes 24 hours to get in the system

3- click on, don't see your reservation

No, why do you think that?

[Ocean Dancer]

I use a TA, and our booking # is NEVER there. I add it in Manually, and voila, everything is there including her name/address and all our info.

[setsail]

No, why do you think that?

It's probably because I have been told that by the people who run the company

[cruisinfanatic]

It's probably because I have been told that by the people who run the company

Who do you know who "runs the company"?

If the Royal has your booking, you can see it.

[setsail]

Who do you know who "runs the company"?

If the Royal has your booking, you can see it.

 

You are free to skip #2

[cruisinfanatic]

You are free to skip #2

You are free to skip #11, again

[Stephanie816]

Thanks everyone for the replies. Turns out my TA forgot a number in my booking reference. Now I am able to see my cruise