procter Posted October 26, 2017 #1 Share Posted October 26, 2017 (edited) As the most internationalist (is it a word?) cruise line for mixed set of guests in the RCI group i.e UK,USA, Europeans, Canadians, Australians etc is it not time to harmonise your deposit policies and set a precedent as a forward looking company . It is well known that some USA guests book multiple cruises and drop them at $50 cost just before final payment vs UK guests who have to pay maybe $750 which is non refundable. USA guests then force you into discounting after final payment reducing profitability. Additionally new UK consumer regulations may force you to change deposit policies to "reasonable costs" which is certainly not $750 to cancel a booking. Be proactive and discourage multiple booking by increasing non refundable deposits for those who might abuse system. Previous records should be available for each customer detailing cancellation history. Any legitimate cancellations will be covered by their insurances. Edited October 26, 2017 by procter Link to comment Share on other sites More sharing options...
Larry Pimentel Posted November 14, 2017 #2 Share Posted November 14, 2017 Deposit policies have not generally come up as a concern when checking through all guest relation issues. Additionally, policies tend to be regulated by local consumer authorities or they’re consistent with industry standards within a region. If the policies of local regulatory agencies or our industry competitive sector change, we are also likely to make modifications. Link to comment Share on other sites More sharing options...
thinfool Posted November 14, 2017 #3 Share Posted November 14, 2017 Deposit policies have not generally come up as a concern when checking through all guest relation issues. Additionally, policies tend to be regulated by local consumer authorities or they’re consistent with industry standards within a region. If the policies of local regulatory agencies or our industry competitive sector change, we are also likely to make modifications. While your statement is true and accurate, it is also true that when travelers from the UK or Australia are informed of the major disparity that exists in booking and deposit rules for their countries vs. the US/Canada harsh words appear that are spreading across forums like these. They are not words and phrases that will result in more bookings or satisfied customers. I recommend that you point your survey personnel to explore this issue in more depth. Link to comment Share on other sites More sharing options...
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