barbatkins Posted October 26, 2017 #1 Share Posted October 26, 2017 i have been a stockholder since 1999. I have never had this problem before. I booked a last minute pack and go on the Sunshine leaving Oct, 30.....so I’m traveling this weekend. Last week I emailed a copy of my broker statement to guest services.....as I always do. I got the auto response that someone would respond within 3 business days... NO response..... so yesterday I emailed them again....quoting the response from them and resending the broker statement. Still Nothing! I don’t know what to do....but I am entitled to that OBC for being a stockholder... Any ideas? Barb Link to comment Share on other sites More sharing options...
LouisianaCruiser4200 Posted October 26, 2017 #2 Share Posted October 26, 2017 i have been a stockholder since 1999. I have never had this problem before. I booked a last minute pack and go on the Sunshine leaving Oct, 30.....so I’m traveling this weekend. Last week I emailed a copy of my broker statement to guest services.....as I always do. I got the auto response that someone would respond within 3 business days... NO response..... so yesterday I emailed them again....quoting the response from them and resending the broker statement. Still Nothing! I don’t know what to do....but I am entitled to that OBC for being a stockholder... Any ideas? Barb Maybe just call the call center? Link to comment Share on other sites More sharing options...
wemjam Posted October 26, 2017 #3 Share Posted October 26, 2017 Maybe just call the call center? I would call them directly if you are leaving soon... and if you don't have a PVP, I would get one... they are great for just such problems and they do all the work for you. ;):p PS: Also, check in your booking info under your cruise docs and make sure it doesn't show there... and you have it and just don't know it. Hubby got his milestone OBC on this last weeks cruise and never got an email back, just showed up... I could see it about 3 days before. Link to comment Share on other sites More sharing options...
barbatkins Posted October 26, 2017 Author #4 Share Posted October 26, 2017 I would call them directly if you are leaving soon... and if you don't have a PVP, I would get one... they are great for just such problems and they do all the work for you. ;):p PS: Also, check in your booking info under your cruise docs and make sure it doesn't show there... and you have it and just don't know it. Hubby got his milestone OBC on this last weeks cruise and never got an email back, just showed up... I could see it about 3 days before. Thanks....I had been checking my online info.... But I did just call the Diamond Desk and she said she would help me. I hadn’t even thought they could do that.... Link to comment Share on other sites More sharing options...
Glock19 Posted October 26, 2017 #5 Share Posted October 26, 2017 Happen to me once on a Carnival Cruise. Just bring a copy of your last statement with you and show guest services. They'll credit you. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted October 26, 2017 #6 Share Posted October 26, 2017 Thanks....I had been checking my online info....But I did just call the Diamond Desk and she said she would help me. I hadn’t even thought they could do that.... the Diamond can help with all sorts of things. This happened to us a few cruises ago and our pvp took care of getting it credited. Link to comment Share on other sites More sharing options...
mikel24m Posted October 26, 2017 #7 Share Posted October 26, 2017 i have been a stockholder since 1999. I have never had this problem before. I booked a last minute pack and go on the Sunshine leaving Oct, 30.....so I’m traveling this weekend. Last week I emailed a copy of my broker statement to guest services.....as I always do. I got the auto response that someone would respond within 3 business days... NO response..... so yesterday I emailed them again....quoting the response from them and resending the broker statement. Still Nothing! I don’t know what to do....but I am entitled to that OBC for being a stockholder... Any ideas? Barb I have always thought we had to fax or snail mail the statement to them. Can you tell me what email you send it to so I can add it to my address book. Thanks Sent from my ZTE A2017U using Forums mobile app Link to comment Share on other sites More sharing options...
Drazil65 Posted October 26, 2017 #8 Share Posted October 26, 2017 We have always scanned and emailed with no issues...dont always get a reply though as a previous poster made mention of. I am sure you will get it fixed....have a blast! Link to comment Share on other sites More sharing options...
pokerguy90 Posted October 26, 2017 #9 Share Posted October 26, 2017 Aren’t we entitled with our 10 common shares🤥. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
barbatkins Posted October 26, 2017 Author #10 Share Posted October 26, 2017 Aren’t we entitled with our 10 common shares🤥. Sent from my iPhone using Forums I assume you meant to be snarky... but just for your Info.....you need 100 shares for the stockholder benefit... Not 10 .... But either way....YES...it’s a perk that a stockholder is entitled to.... You can have it too.....if you go buy 100 shares of stock!💵😘 Link to comment Share on other sites More sharing options...
barbatkins Posted October 27, 2017 Author #11 Share Posted October 27, 2017 I have always thought we had to fax or snail mail the statement to them. Can you tell me what email you send it to so I can add it to my address book. Thanks Sent from my ZTE A2017U using Forums mobile app I scan the statement and attach as email....with booking number, sailing date etc. to guestservices@carnival.com Link to comment Share on other sites More sharing options...
2Shoes2Go Posted October 27, 2017 #12 Share Posted October 27, 2017 They do seem to be dragging their feet lately. I've followed up twice and still waiting, almost a week now.:( Link to comment Share on other sites More sharing options...
riclop Posted October 27, 2017 #13 Share Posted October 27, 2017 Just call them. Link to comment Share on other sites More sharing options...
LaCal Posted October 27, 2017 #14 Share Posted October 27, 2017 I’ve found that faxing ours in gets very fast results. Faxed mine in this morning and had a confirmation email 1.5 hours later letting me know it was credited 😃 Fax # is 1-305-406-6102 Link to comment Share on other sites More sharing options...
firefly333 Posted October 27, 2017 #15 Share Posted October 27, 2017 my pvp said that she can no longer add my stock holder credit. that it has to be faxed or snail mailed. that they dont take email any more. they barely would take email 2 years ago when i said i didnt have a fax machine and last minute, now they dont take it at all. i agree with above, fax it if you are leaving soon. per my agent Link to comment Share on other sites More sharing options...
barbatkins Posted October 27, 2017 Author #16 Share Posted October 27, 2017 Turns out .... Diamond Desk handled it Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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