firstcarib Posted September 19, 2018 #26 Share Posted September 19, 2018 Ta Bea...just lost the will to live waiting on hold to UK office, so I will try the enail address you have. Thanks Link to comment Share on other sites More sharing options...
Rare Beamafar Posted September 19, 2018 #27 Share Posted September 19, 2018 Best of luck! Stuart Chalmers usually responds to emails at that address and I've always found him very reliable. Link to comment Share on other sites More sharing options...
firstcarib Posted September 20, 2018 #28 Share Posted September 20, 2018 Best of luck! Stuart Chalmers usually responds to emails at that address and I've always found him very reliable. Finally the phone was answered - but I was told I had to request this upgrade on drinks packages through my travel agent. Hey ho, wish Id done that first as I have just wasted 20 mins of my life on the phone to MSC in UK. But...On a previous RCCL cruise I asked my t/a to book me a drinks package ( as I saw on my RCCL planner there was an offer on) & she told me she couldn't and I had to book it on-line myself on my planner. Guess what...the web site crashed each time I tried, so eventually I had to call RCCL direct & they added it over the phone. Sometimes I just think cruise companies deliberately try to make my life difficult...I think I need a holiday;p;);) Link to comment Share on other sites More sharing options...
BubMunkeyBles Posted September 20, 2018 #29 Share Posted September 20, 2018 Thanks for the review! Reading this I've convinced myself to do the deluxe instead of the classic package. 12 night med but with 8 port days I think the minibar and room service perk will be worth it. Link to comment Share on other sites More sharing options...
citizenfrank Posted September 20, 2018 #30 Share Posted September 20, 2018 Thanks for the review! Reading this I've convinced myself to do the deluxe instead of the classic package. 12 night med but with 8 port days I think the minibar and room service perk will be worth it. Oh yes ...FILL those boots & enjoy! :') Link to comment Share on other sites More sharing options...
hamrag Posted September 21, 2018 #31 Share Posted September 21, 2018 Best of luck! Stuart Chalmers usually responds to emails at that address and I've always found him very reliable. That has been my experience also, with Stuart....he is excellent, and goes out of his way to provide real customer service. Link to comment Share on other sites More sharing options...
firstcarib Posted September 22, 2018 #32 Share Posted September 22, 2018 That has been my experience also, with Stuart....he is excellent, and goes out of his way to provide real customer service. Ooh, I hope this nice man Stuart is the person who gets my email! After phoning msc yesterday, with no result at all, guess what???!! My whole booking has now disappeared off my planner on their website! Have they ditched me totally??!!! I only asked to upgrade the drinks package...perhaps someone pressed the delete button on my booking-aaarrrrgh! Help me Stuart....pleeeeease. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare Beamafar Posted September 23, 2018 #33 Share Posted September 23, 2018 Ooh, I hope this nice man Stuart is the person who gets my email! After phoning msc yesterday, with no result at all, guess what???!! My whole booking has now disappeared off my planner on their website! Have they ditched me totally??!!! I only asked to upgrade the drinks package...perhaps someone pressed the delete button on my booking-aaarrrrgh! Help me Stuart....pleeeeease. Sent from my iPad using Forums If you've booked with a TA, even Stuart (great as he is) won't be able to help. You need to get your TA to organise it. If she/he can't, then the fault lies with them - it's their job to sort it for you. Link to comment Share on other sites More sharing options...
firstcarib Posted September 23, 2018 #34 Share Posted September 23, 2018 If you've booked with a TA, even Stuart (great as he is) won't be able to help. You need to get your TA to organise it. If she/he can't, then the fault lies with them - it's their job to sort it for you. But how could my T/A make my booking disappear from msc website planner? I don't think she could do that? She has only emailed them with my drinks upgrade request, thats all...she has not heard back from them yet. Bit worried now after all I have read about their awful land side operation.[emoji33] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Nuggy23 Posted September 23, 2018 #35 Share Posted September 23, 2018 Yes. Sent from my PH-1 using Forums mobile app Hi. We are on the aurea package for our cruise next year, which includes the classic drinks package. If I decided to have a drink from the deluxe drinks package menu, am I charged full price or does the aurea package count for part of the drinks price? Sent from my SM-G935F using Forums mobile app Link to comment Share on other sites More sharing options...
Rare Beamafar Posted September 23, 2018 #36 Share Posted September 23, 2018 Hi. We are on the aurea package for our cruise next year, which includes the classic drinks package. If I decided to have a drink from the deluxe drinks package menu, am I charged full price or does the aurea package count for part of the drinks price? Sent from my SM-G935F using Forums mobile app You'll be charged full price (plus 15% service charge!) Link to comment Share on other sites More sharing options...
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