please help me with non refundable deposit

[melsmom303]

i have 2 cabins booked one is a casino rate one is early bird i understand i will lose 50 dollars per person. but if i cancel online how will i recieve my future cruise credit we are still going just changing the date .

[Djptcp]

I have changed several cruises lately that had non-refundable deposits. I cancelled the cruises and made new bookings. I received an email from Carnival after each cancellation telling me that if I booked another cruise within 24 months, I would receive $98 (deposit was $198) towards the cost of the new cruise. There was a web address to click on and go to a form to enter my name, the cancelled cruise booking number, sailing date, new booking number, sailing date. Within a couple of days I went to my cruise manager details and the $98 had been deducted from the cost of the cruise. You don't see it as a line item, but if you add up the cruise fare and port changes, the new total is $98 less than what the total was before. Yes, I lost $100 each time, but at least recouped half of the deposit.

[melsmom303]

ty but is ok to do online do i have to pay a new deposit for the new booking

[firemanbobswife]

Some have reported that if you cancel and rebook in the same call that they were able to get the credit applied to the new deposit. I don’t have any personal experience with that, but I’ve seen it posted in here.

[robc1972]

Call Carnival. I have been able to change dates with no fee in the past, not sure what rate it was booked under but it was the cheapest I found online. Just had to pay the difference in fare to the new dates.

[cajunfla]

Have you tried actually calling Carnival?

[Micahs Grandad]

I'd suggest you call Carnival and see what they say.

 

agreed, we can only speculate

[Moonarino]

Some have reported that if you cancel and rebook in the same call that they were able to get the credit applied to the new deposit. I don’t have any personal experience with that, but I’ve seen it posted in here.

 

I'm one of those. No problem, the nonrefundable $250 deposit was applied to a new cruise in the same call, minus $100 penalty. She didn't even ask me to add to the $150 to make it the usual $250 deposit. I booked the new cruise with just the $150 credit.

 

The only thing CS couldn't handle right away was the Gift Cards I had used to pay for Internet and excursions on the canceled cruise. I had to wait for new GC's to be made and mailed to me.

[melsmom303]

ty i will just call when we choose a new date . thank goodness i did not use any gift cards for payments

[Moonarino]

ty i will just call when we choose a new date . thank goodness i did not use any gift cards for payments

 

Yep, and that's why I decided to include that info. It is possible to get those refunded too (with no loss of value), but for me it took more than a week.

[MoxieDoll66]

I changed my booking with a non refundable deposit to a completely different ship, itinerary and date last week and the CS rep I called at the 800 number was able to just transfer my deposit to the new booking. I kept the same booking number as well. According to the CS rep, she was able to do it because it was less than 24 hours since I had made the original booking.

[lizardhowson]

Don’t try it online, call Carnival.

I have changed cruises when I had non-refundable deposits, Carnival just took a $50 per person fee.

The reminder of the deposit was transferred to new cruise.