Cancelled X Excursion; Experiences Of Refund Time

[MAXII]

Hi:

 

I cancelled a Celebrity shore excursion on-line a few weeks ago and no refund todate.  I know in the small print in the cancellation e-mail mentions to allow two billing cycles but I'm just wondering what folks have experienced.

 

Cruise is many months away if that matters.

 

Thanks

[Algebralovr]

Did you book it with the same credit card you used to book the cruise?  I canceled one last year and the refund went to a different card than I expected.

 

I called to ask and learned of the issue.  You might call to ask.

[ALANG]

I cancelled two Celebrity excursions at different times and both times the credit appeared on my credit card in three business days.

Edited December 20, 2018 by ALANG

[hcat]

Usually posts quickly...time to call and inquire! Once X confirms it was processed back to your cred card, then you can call your cred card co in a few days...

[MAXII]

Thanks folks. No change in credit card so I'll call X after Xmas. 

[MAXII]

Update: Used twitter &  X rep. advised she needed to look into the delay but would get back to me.  She did within 48hrs and advised me refund would be with me in 5-7days. It arrived 2 days later😀

 

Thanks folks, glad I asked here 👍