ray8905 Posted February 7, 2019 #1 Share Posted February 7, 2019 Is anyone else having trouble completing the on line check in on NCL.com? I keep getting a message stating "500- Internal Server Error". This has been for a week now and calling technical they just say try later. If this is the wrong place for this question move on. Link to comment Share on other sites More sharing options...
ColinIllinois Posted February 7, 2019 #2 Share Posted February 7, 2019 Have you cleaned out your cache and/or tried a different browser? Link to comment Share on other sites More sharing options...
nvance724 Posted February 7, 2019 #3 Share Posted February 7, 2019 I get it all the time if I use chrome. If I switch to explorer its all set. Link to comment Share on other sites More sharing options...
NLH Arizona Posted February 7, 2019 #4 Share Posted February 7, 2019 When I got the error message, it said too many connections. Link to comment Share on other sites More sharing options...
Tminish Posted February 8, 2019 #5 Share Posted February 8, 2019 Yep. I am currently on hold waiting for someone to pick up with Norwegian. I've been dealing with this for 4 days now and I'm just getting around to call them. I've tried multiple computers, different browsers, and my phone...Still no luck. Link to comment Share on other sites More sharing options...
Tminish Posted February 8, 2019 #6 Share Posted February 8, 2019 I just got off the phone with NCL. They are aware of the problem. He tried to do check in also and received the same error message. He did say that many people have called in today to advise them of this issue and are still trying to fix it. I gave my email and once it's fixed, they will email me and let me know. Hope this helps. Link to comment Share on other sites More sharing options...
ray8905 Posted February 14, 2019 Author #7 Share Posted February 14, 2019 Has anyone had this problem resolved. I have used explorer, chrome, laptop, desktop and mobile app with no success for 3 weeks and called tech 3 times who always says we will have it fixed in a few minutes. Link to comment Share on other sites More sharing options...
ray8905 Posted February 14, 2019 Author #8 Share Posted February 14, 2019 On 2/7/2019 at 6:51 PM, Tminish said: I just got off the phone with NCL. They are aware of the problem. He tried to do check in also and received the same error message. He did say that many people have called in today to advise them of this issue and are still trying to fix it. I gave my email and once it's fixed, they will email me and let me know. Hope this helps. Did they ever get it fixed for you? Link to comment Share on other sites More sharing options...
Tminish Posted February 14, 2019 #9 Share Posted February 14, 2019 6 minutes ago, ray8905 said: Did they ever get it fixed for you? Nope. Still the same issues. I'd hate it if I was leaving soon. I'd REALLY be stressing out. Everytime I post on their FB page they never respond. I am like you and have tried everything and called. Going on 2 weeks for me. I mean obviously it's an issue if people are still experiencing the same thing. 1 Link to comment Share on other sites More sharing options...
ray8905 Posted February 14, 2019 Author #10 Share Posted February 14, 2019 They did say I could just complete the check in at the pier. Link to comment Share on other sites More sharing options...
Tminish Posted February 15, 2019 #11 Share Posted February 15, 2019 15 hours ago, ray8905 said: They did say I could just complete the check in at the pier. When do you set sail? I don't sail until October so I do have a little time, but I want to check in now. Lol. We should be able to check in now...Obviously it's something with their system if people are having the issues. Like you, I have tried everything. It's a bit frustrating honestly. Link to comment Share on other sites More sharing options...
ray8905 Posted February 15, 2019 Author #12 Share Posted February 15, 2019 I sail in 29 days Link to comment Share on other sites More sharing options...
Tminish Posted February 15, 2019 #13 Share Posted February 15, 2019 2 minutes ago, ray8905 said: I sail in 29 days Oh yea, I'd be stressing out and calling daily!!!! I pray that it gets fixed soon for you!!!!!!!! 1 Link to comment Share on other sites More sharing options...
RocksSeaBands Posted March 23, 2019 #14 Share Posted March 23, 2019 I'm getting this error now trying to log in. Tomorrow is our 120 days for dining reservations and I'm very stressed that we will miss out. Phone line doesn't open until 9 a.m. but I'm assuming others will be able to get online before that. Very disappointed right now. Link to comment Share on other sites More sharing options...
reveur15 Posted March 23, 2019 #15 Share Posted March 23, 2019 7 minutes ago, RocksSeaBands said: I'm getting this error now trying to log in. Tomorrow is our 120 days for dining reservations and I'm very stressed that we will miss out. Phone line doesn't open until 9 a.m. but I'm assuming others will be able to get online before that. Very disappointed right now. Try again, it is working now ! Link to comment Share on other sites More sharing options...
RocksSeaBands Posted March 23, 2019 #16 Share Posted March 23, 2019 1 minute ago, reveur15 said: Try again, it is working now ! Thank you, thank you! 🙂 Link to comment Share on other sites More sharing options...
mamkmm2 Posted March 23, 2019 #17 Share Posted March 23, 2019 Only working hit or miss. When I go to my cruise and try and work on excursions a lot of information is missing. Link to comment Share on other sites More sharing options...
RocksSeaBands Posted March 23, 2019 #18 Share Posted March 23, 2019 1 hour ago, mamkmm2 said: Only working hit or miss. When I go to my cruise and try and work on excursions a lot of information is missing. I went online right at midnight to make our dining. The two complimentary restaurants were bookable, as were the shows, but all the specialty restaurants say "not available to book" 😕 Link to comment Share on other sites More sharing options...
slugg Posted March 23, 2019 #19 Share Posted March 23, 2019 Have you tried rebooting the internet? Link to comment Share on other sites More sharing options...
esm54687 Posted March 23, 2019 #20 Share Posted March 23, 2019 5 hours ago, slugg said: Have you tried rebooting the internet? How would one even go about "rebooting the internet"? Link to comment Share on other sites More sharing options...
slugg Posted March 24, 2019 #21 Share Posted March 24, 2019 15 hours ago, esm54687 said: How would one even go about "rebooting the internet"? Click the “x” at the top of the screen and then click the big blue lowercase “e” at the bottom of the screen. Link to comment Share on other sites More sharing options...
CruisingNole Posted March 24, 2019 #22 Share Posted March 24, 2019 15 hours ago, esm54687 said: How would one even go about "rebooting the internet"? I'm an IT professional, that term is a new one for me. 😉 Link to comment Share on other sites More sharing options...
slugg Posted March 24, 2019 #23 Share Posted March 24, 2019 39 minutes ago, CruisingNole said: I'm an IT professional, that term is a new one for me. 😉 Ok. Well I do it all the time. Link to comment Share on other sites More sharing options...
esm54687 Posted March 24, 2019 #24 Share Posted March 24, 2019 (edited) 11 hours ago, slugg said: Click the “x” at the top of the screen and then click the big blue lowercase “e” at the bottom of the screen. You "reboot the internet" this way or do you close the application Internet Explorer (Edge) and then reopen Internet Explorer (Edge) ??? Ginormous difference. 😁 Edited March 24, 2019 by esm54687 Link to comment Share on other sites More sharing options...
slugg Posted March 24, 2019 #25 Share Posted March 24, 2019 4 hours ago, esm54687 said: You "reboot the internet" this way or do you close the application Internet Explorer (Edge) and then reopen Internet Explorer (Edge) ??? Ginormous difference. 😁 It’s one and the same. No reason to be technical with semantics. Most people call it the internet. Link to comment Share on other sites More sharing options...
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