Price protection

[Tracey.kinney425]

I was under the impression that if I found a lower price for same date, ship, cabin etc anywhere they would match it, even if it was a TA site. However when I tried yesterday they said no. I just wanted to confirm that they were correct not to price match as the girl seemed uncertain.

[Schoifmom]

They will not match to anything that you have to have a membership to obtain (think a certain big box store), group fares, or OBC or other "perks" offered by TAs.  If you find a lower cruise fare, they will match it, otherwise.

 

The kicker here is that Carnival will not permit the "discounting" of cruise fares by travel agents.

Edited March 19, 2019 by Schoifmom

[Tracey.kinney425]

2 minutes ago, Schoifmom said:

They will not match to anything that you have to have a membership to obtain (think a certain big box store).  They will also not match OBC or other "perks" offered by TAs.  If you find a lower cruise fare, they will match it, otherwise.

 

The kicker here is that Carnival will not permit the "discounting" of cruise fares by travel agents.

 

This was from a cruise site but not a membership one (don't think I'm allowed to say the name here) and I was only asking for the cabin rate adjustment. Unsure if perks were offered as well with the TA site as I was only looking at the price.

[Schoifmom]

1 minute ago, Tracey.kinney425 said:

 

This was from a cruise site but not a membership one (don't think I'm allowed to say the name here) and I was only asking for the cabin rate adjustment. Unsure if perks were offered as well with the TA site as I was only looking at the price.

It's possible that it was a group fare.  How did you book?  Do you have a PVP that could help you with this?

[mdsgu]

Basically, it has to be a Carnival-advertised or -offered rate.  Otherwise, they will probably find a reason why they cannot honor it.  I will say, in their defense, we had an ES booking once, and I was able to price-match twice -- after final payment!

[Tracey.kinney425]

25 minutes ago, Schoifmom said:

It's possible that it was a group fare.  How did you book?  Do you have a PVP that could help you with this?

 

No, it  looked like I could just book it the same you would on Carnival site. I'm going to email my PVP and include a screenshot from the TA site and see what she says.

[HeidiHo]

2 hours ago, Tracey.kinney425 said:

 

No, it  looked like I could just book it the same you would on Carnival site. I'm going to email my PVP and include a screenshot from the TA site and see what she says.

It still could have been a group rate. Travel agencies will reserve group space and then book their clients into it even if they are not "together". I used to work for a travel agency and it was done all the time. Definitely have your PVP look into it though. 

[Tracey.kinney425]

Got an email back from my PVP. 

 

[ggtjr]

I believe the price guarantee is for when Carnival's rate changes. I am booked for Panama Canal cruise for the end if September. I have gotten it lowered three times now saving almost $1,000 total.

[1st4our25th]

4 hours ago, Tracey.kinney425 said:

 

This was from a cruise site but not a membership one (don't think I'm allowed to say the name here) and I was only asking for the cabin rate adjustment. Unsure if perks were offered as well with the TA site as I was only looking at the price.

I just went through this same thing. Sent in the form on Sunday got denied on Monday. I ended up calling to be sure the reason since they really didn't explain. I was told they do not match any site except their own (except for the first 2 days after booking I'm  assuming). She told me I had until 2 days before sailing to keep checking the Carnival site.

[1st4our25th]

7 hours ago, Tracey.kinney425 said:

I was under the impression that if I found a lower price for same date, ship, cabin etc anywhere they would match it, even if it was a TA site. However when I tried yesterday they said no. I just wanted to confirm that they were correct not to price match as the girl seemed uncertain.

I was just thinking, if they only allow price matching from their own site why does the form ask "Where was this fare and the website"?

[Tracey.kinney425]

1 hour ago, 1st4our25th said:

I was just thinking, if they only allow price matching from their own site why does the form ask "Where was this fare and the website"?

 

I think because for the 1st 48 hours they will price match anyone......just a guess as to why.

[1st4our25th]

17 minutes ago, Tracey.kinney425 said:

 

I think because for the 1st 48 hours they will price match anyone......just a guess as to why.

Oh ok. I was thinking there was a different form to fill out for the 2 day lowest price guarantee.