voljeep Posted May 20, 2019 #1 Share Posted May 20, 2019 Sent an email to Princess about an hour and 15 minutes ago regarding our Captains Circle # of cruises based on our taking an upsell to a full suite... Got this return response about 5 minutes ago Thank you for your recent email. As a goodwill gesture, we have added an additional credit to your history. To automatically receive 2 credits for a suite, the original cabin booked must be a suite. We hope this answered your question. If it has not, or you have further comments, please contact 1-800-PRINCESS. A list of prompts will direct you to the appropriate department that can further assist. If your region is serviced by another office, we recommend you to contact one of the following locations for further assistance: Australia (1300 300 528), New Zealand (0800 444 786), UK (0845 355 0065), Asia (03-3573-3610) or Mexico (52 55 51 10 11 636). . Sincerely, Captain’s Circle Department Princess Cruisescaptainscircle@princesscruises.com 1-800-PRINCESS Option 2 1 Link to comment Share on other sites More sharing options...
Sea Hag Posted May 20, 2019 #2 Share Posted May 20, 2019 Good customer service. Link to comment Share on other sites More sharing options...
jasbo49 Posted May 20, 2019 #3 Share Posted May 20, 2019 Good deal. In the past, I've had to call to get the 2nd credit. Next time I'll just do this and avoid 15 minutes on hold. Jim Link to comment Share on other sites More sharing options...
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