UPDATE! (so you think it cant happen to you)

[kelbell]

Thank you all for your timely advise. Ten days later, numerous emails with corpaorate

yada yada yada crap. Phone calls being left on hold for what seemed forever!! (longest

hold was 28min 53 seconds!! Realizing being courteous  and polite wasn't getting

anything resolved.  So out came attitude insisting that we resolve this TODAY!

(meaning yesterday)  And yes it got resolved, Deluxe drink package for original

price of $42 a day instead of $65 a day! Thank you RCC for doing the right thing....NOT!

I shouldn't have wasted my time on something you clearing could have fix with first phone call!!!

THANK YOU everyone for listening and advising.

 

[voyager70]

Great, glad you got it sorted out.  I agree it should not have been so difficult and time consuming.

 

[RazorbackIslandGirl]

Great to hear!