lmmphilly Posted September 16, 2019 #1 Share Posted September 16, 2019 We had our sept 2 Mariner cruise cancelled due to the hurricane. We were told full refunds plus two extra bonus days as FCC. How long does it take Royal to send back our money? We are ready to rebook so we can still get in a cruise before the year ends. Link to comment Share on other sites More sharing options...
Clarea Posted September 16, 2019 #2 Share Posted September 16, 2019 Normally 5-10 business days. 1 Link to comment Share on other sites More sharing options...
upwarduk Posted September 16, 2019 #3 Share Posted September 16, 2019 6 minutes ago, Host Clarea said: Normally 5-10 business days. Is that for refunds of OBC too? Link to comment Share on other sites More sharing options...
Clarea Posted September 16, 2019 #4 Share Posted September 16, 2019 1 minute ago, upwarduk said: Is that for refunds of OBC too? If you are asking about OBC that you spent using the Cruise Planner, and you cancelled something pre-cruise, that is refunded instantly. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 17, 2019 #5 Share Posted September 17, 2019 2 hours ago, lmmphilly said: We had our sept 2 Mariner cruise cancelled due to the hurricane. We were told full refunds plus two extra bonus days as FCC. How long does it take Royal to send back our money? We are ready to rebook so we can still get in a cruise before the year ends. Our refund posted September 11 FCC is probably a week away still Link to comment Share on other sites More sharing options...
lmmphilly Posted September 17, 2019 Author #6 Share Posted September 17, 2019 7 minutes ago, John&LaLa said: Our refund posted September 11 FCC is probably a week away still We received our FCC by the 6th but only like 1/4 of what the refund should be. Guess I’ll give it another week or so. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 17, 2019 #7 Share Posted September 17, 2019 1 minute ago, lmmphilly said: We received our FCC by the 6th but only like 1/4 of what the refund should be. Guess I’ll give it another week or so. My refund came in 4 parts, but it was the full payment. Nothing yet on my cruise planner purchase, but it was only $30. Link to comment Share on other sites More sharing options...
upwarduk Posted September 17, 2019 #8 Share Posted September 17, 2019 Our OBC (refundable) given to us by our TA, was refunded to my Credit Card today17.09.19.We disembarked Explorer of the Seas on 13.09.19. Impressed. Link to comment Share on other sites More sharing options...
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