clarets Posted November 27, 2019 #1 Share Posted November 27, 2019 I have had an e-mail today to inform me that a excursion we have booked to st Vincent whilst sailing on britannia has been cancelled and p&o have successfully processed a refund into our bank, well two things......no money yet showing in bank and at this moment even more annoying no explanation of why the trip has been cancelled. Anyone had any experience of this in the past? Thanks. Link to comment Share on other sites More sharing options...
AndyMichelle Posted November 27, 2019 #2 Share Posted November 27, 2019 We have had it a couple of times, disappointing but hey ho. I think it is usually down to slow uptake, although our last one was out of P&O control, but we had to call them to find this out. We have always received refunds promptly. I hope you get it sorted quickly. Andy Link to comment Share on other sites More sharing options...
CarlaMarie Posted November 27, 2019 #3 Share Posted November 27, 2019 (edited) Yes this has happened to us before both before sailing and during sailing. In the case of before sailing, we noticed the refund before any email from P&O. As Andy has said this could be for a number of reasons - change of itinerary, slow uptake which makes the excursion not viable, or if something out of their control means the excursion cannot take place now. You could call P&O on the free phone number to enquire why? Best Wishes, Carla Edited November 27, 2019 by CarlaMarie Link to comment Share on other sites More sharing options...
wowzz Posted November 27, 2019 #4 Share Posted November 27, 2019 Could you not do a similar excursion privately? I've very rarely seen excursions offered by P&O that could not be done privately, at a lower cost. Link to comment Share on other sites More sharing options...
terrierjohn Posted November 27, 2019 #5 Share Posted November 27, 2019 We experienced a similar problem once on board, with an accessible excursion in the Caribbean, P&O said they could no longer hire the vehicle in question. I played hard ball with the excursion team and they eventually found another vehicle, and after further discussions they agreed to honour the original price as well. Link to comment Share on other sites More sharing options...
Mr Blue Sky Posted November 28, 2019 #6 Share Posted November 28, 2019 Hi we are sailing Britannia in Feb and recently been advised St Vincent is cancelled now calling at Martinique maybe worth checking CP I know some cruise selling websites still have the original port of call Link to comment Share on other sites More sharing options...
brillo Posted November 28, 2019 #7 Share Posted November 28, 2019 This seems to be a regular problem in St Vincent and has now happened to us on 3 occasions there. Link to comment Share on other sites More sharing options...
clarets Posted November 28, 2019 Author #8 Share Posted November 28, 2019 Yes mbs we are sailing last weeks of feb, maybe st vincent not popular enough Link to comment Share on other sites More sharing options...
caber Posted November 28, 2019 #9 Share Posted November 28, 2019 Our 17th January Cruise now has Martinique instead of St. Vincent. We got an email telling us there were no berth available in St. Vincent. Link to comment Share on other sites More sharing options...
so,ton saint Posted November 28, 2019 #10 Share Posted November 28, 2019 24 minutes ago, caber said: Our 17th January Cruise now has Martinique instead of St. Vincent. We got an email telling us there were no berth available in St. Vincent. 24 minutes ago, caber said: Our 17th January Cruise now has Martinique instead of St. Vincent. We got an email telling us there were no berth available in St. Vincent. Hi have docked at both ports and found Martinique very clean very safe lots of lovely little shops and it seem its like Mini N.Y streets and avenues and PS your in Europe and can use your phone. 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted November 28, 2019 #11 Share Posted November 28, 2019 Refunds we do at our office always take 3-4 days to hit customer accounts, so I wouldn't worry about that. Link to comment Share on other sites More sharing options...
terrierjohn Posted November 28, 2019 #12 Share Posted November 28, 2019 5 hours ago, so,ton saint said: Hi have docked at both ports and found Martinique very clean very safe lots of lovely little shops and it seem its like Mini N.Y streets and avenues and PS your in Europe and can use your phone. I agree, Martinique feels very safe to walk around, whereas Kingstown in St Vincent can feel very threatening, even on the main street. Link to comment Share on other sites More sharing options...
Son of Anarchy Posted February 20, 2020 #13 Share Posted February 20, 2020 On 11/28/2019 at 10:52 PM, terrierjohn said: I agree, Martinique feels very safe to walk around, whereas Kingstown in St Vincent can feel very threatening, even on the main street. Totally agree re Kingstown. Was brave enough to have a beer in one of the shacks between the main street and the waterfront, but fully understood why the small bar/cafes at the cruise terminal were so busy. Next time we'll try the water taxi to the beach instead. Link to comment Share on other sites More sharing options...
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