Cliffholl55 Posted December 7, 2019 #1 Share Posted December 7, 2019 Can anyone tell me if is usual for TUI to send out online questionnaires after cruise which I was lead to believe happens or maybe they thought better of it for travellers from Gatwick and Birmingham ( 14th November Journey to India) flights as the could of had a deluge of complaints Link to comment Share on other sites More sharing options...
Pensioncruiser Posted December 7, 2019 #2 Share Posted December 7, 2019 Yes they do send out questioners, but if you had a problem contact aftertravel. Link to comment Share on other sites More sharing options...
edinburgher Posted December 7, 2019 #3 Share Posted December 7, 2019 We have found them a bit "hit or miss", sometimes getting one, sometimes not. And one time we completed one only for it to get "lost" when we tried to submit it. Don't you just love technology! I would contact the after travel team. Presumably if it was the outbound flights you already submitted complaints onboard? Link to comment Share on other sites More sharing options...
nancyneptune Posted December 7, 2019 #4 Share Posted December 7, 2019 We haven't always had a questionnaire. The last one I did praising some crew members and also mentioning a few niggles when I got to SUBMIT nothing happened so it was " lost " Link to comment Share on other sites More sharing options...
Rare Brummijam Posted December 8, 2019 #5 Share Posted December 8, 2019 8 hours ago, nancyneptune said: We haven't always had a questionnaire. The last one I did praising some crew members and also mentioning a few niggles when I got to SUBMIT nothing happened so it was " lost " They only want good news, Any criticism goes into the pending department (formerly the bin folder) 😲 Link to comment Share on other sites More sharing options...
Andy W Posted December 24, 2019 #6 Share Posted December 24, 2019 Not had a questionnaire for years 🤔 Link to comment Share on other sites More sharing options...
Vitalsign Posted December 24, 2019 #7 Share Posted December 24, 2019 I usually book on line and always get a questionnaire Sometimes it arrives in my spam folder Have you checked yours? Link to comment Share on other sites More sharing options...
Rare dronnygirl Posted December 24, 2019 #8 Share Posted December 24, 2019 Yes I book on line too, perhaps that's why we receive questionnaires by email. Ours usually arrives a couple of days after we get back. Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted December 24, 2019 #9 Share Posted December 24, 2019 13 hours ago, Andy W said: Not had a questionnaire for years 🤔 Same although dont book on line Link to comment Share on other sites More sharing options...
Rare John Bull Posted December 24, 2019 #10 Share Posted December 24, 2019 On 12/7/2019 at 3:43 PM, edinburgher said: We have found them a bit "hit or miss", sometimes getting one, sometimes not. And one time we completed one only for it to get "lost" when we tried to submit it. Don't you just love technology! On 12/7/2019 at 4:50 PM, nancyneptune said: We haven't always had a questionnaire. The last one I did praising some crew members and also mentioning a few niggles when I got to SUBMIT nothing happened so it was " lost " You are not alone. Mine was in my junk mailbox, I did the honours & it just disappeared into the ether. Couldn't be bothered to try again. As usual a great cruise, lousy head office. JB Link to comment Share on other sites More sharing options...
Vitalsign Posted January 4, 2020 #11 Share Posted January 4, 2020 Just got back from Dream 1st Jan and questionnaire arrived today by email Link to comment Share on other sites More sharing options...
Pensioncruiser Posted January 4, 2020 #12 Share Posted January 4, 2020 Welcome back hope you had a good one, has anything been said about what they are doing on the refurb. I won't mention 2Intense ho I just did.😀 Link to comment Share on other sites More sharing options...
Vitalsign Posted January 5, 2020 #13 Share Posted January 5, 2020 (edited) We had a great New Years Eve under the stars with 'BandJam' and a nice cruise - the weather was a lot kinder than the forecast so we were happy. We now have a full set of metal straws!!!! The best thing was as no other passengers were getting on we could put our cases out the night before any time we liked and we didn't have to vacate the cabin until we were due to disembark - which was great and we didn't get up until 11am after a very late night New Years Eve. I didn't mention we were going on here as we wanted to surprise Tom & Maris They were absolutely gobsmacked to see us. I mentioned you as Roger from the Birmingham area and said you wished them a Merry Christmas and a Happy New Year Unfortunately I don't know your wife's name but they said they knew who I meant The ship has left Limassol now and is on its way to a port I've not heard of in Croatia most of the crew got off on the 2nd Jan None of those we asked seemed to know what the refurb entailed but I hope it includes new carpets in the corridors, Deck 7 is really old now been there since 2010!!! wishing you both a very happy & healthy 2020 Lynda & Dave x Edited January 5, 2020 by Vitalsign Link to comment Share on other sites More sharing options...
Pensioncruiser Posted January 5, 2020 #14 Share Posted January 5, 2020 Hi Lynda and thanks for the info, we alway try to do deck 9 cabin 9040 but think we may try something different next time as it was very creaky last March. My better half is Maureen and we are doing E2 for the first time in June and hopefully Celebration with 2Intense in September, unfortunately the airport thing is becoming a problem for us so this year will determine our cruise company for next year as Tui are not doing any UK ports🙄 Wishing you both a healthy 2020👍 Link to comment Share on other sites More sharing options...
Vitalsign Posted January 5, 2020 #15 Share Posted January 5, 2020 Thankyou for your wishes Roger So sorry you feel you will be unable to fly cruise in the future I dread that as I like to get to where I'm going quickly and the thought of having to travel to Southampton or Tilbury in the future fills me with more dread we are off to Dubai in April and cruising on Discovery back to Palma - slowly it would seem Have a great cruise on Ex2 and I'm sure Tom & Maris will be delighted to see you in September We haven't booked anything for later in the year but have booked the repositioning cruise from Montego Bay to Port Canaveral April 2021 Happy cruising 🛳 😎 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now