Modern Technology Strikes Again

[Mr. Click]

I got a new Macbook, transferred all of my data from the old one and went to long into my Celebrity account it was fine.  Now with the Constellation mess going on I went to log in again and for 3 days I have been getting this message. 

'"We've got your info. However, we're unable to bring up your account right now, so please try again later."

 

Same log in info and it still works on the old machine. I even tried canceling my "keep me lgged in"  stuff.

 

Gotta love Celebrity IT..

[Bo1953]

Just could be possible that there is an issue with X systems recognizing your new Mac, especially if you can access vis-a-vis your old system.

 

bon voyage

[Mr. Click]

I would agree but it did log in  a few times before this problem started.  It does not say they don't recognize me, just says they cannot display my account now and try again later.

[Fouremco]

 As you still have no issues accessing your account using your old MacBook, it sound like you might have a setting issue. You might want to check your Safari preferences on the two machines and compare settings. The same for the "Settings for this Website", in particular the one blocking pop up windows. Once you settings match, delete your cache and cookies for the website and try again. If you've already done all of that with no success, try a different browser to see if that makes any difference. Beyond that, I'm at a loss, but I'm sure that the problem lies at your end, not Celebrity's for once.

[CRZR58]

Are you using any of:

 

• VPN
• Ad Blocker
• Cookie deleter
• Privacy addon

If so, turn them off and try again. You might find that it works. If it does, you can turn each on one at a time to figure out which one(s) are causing the problem.

[LzyCruiser_NWA]

Use incognito mode or private mode and that should take care of the cache issue.

[Mr. Click]

Thanks for the advice everyone.  I think it was the pup up blocker acting as the villain. Now set to all celebrity to  to do pop ups.   Just another reason that I love CC. Always good advice here

[Fouremco]

👍 I'm glad that you solved your problem!

[Mr. Click]

You guys solved, I just pushed some keys.

[coaster]

1 hour ago, Mr. Click said:

You guys solved, I just pushed some keys.

Now that you are in, you showing a guarantee instead of a specific cabin that chose? Seems to be a common issue with upcoming Constellation bookings. 

[Mr. Click]

14 minutes ago, coaster said:

Now that you are in, you showing a guarantee instead of a specific cabin that chose? Seems to be a common issue with upcoming Constellation bookings. 

It is a common issue with Constellation bookings from the time she is due to come out of drydock this spring for about a year.  I have heard lots of reasons and suggestions but we are still listed as a CC GTY.