GOTTODOIT Posted February 15, 2020 #1 Share Posted February 15, 2020 Please NCL, tell us if you are going to Cancel the Jade 27th cruise. Give us the time to make alternate arrangements, don't leave us hanging, Is this Cruise Going Ahead or Not.? It is not FAIR to your guests to keep us in the dark. One day the itinerary disappears and then reappears the next day. JUST TELL US. What is the Jade going to do when it disembarks it passengers on the 17th. now that the 17th Feb cruise is cancelled? Is it going to sit in Singapore for 10 days and wait for the passengers sailing on the 27th? Come on, give your passengers some notice. 2 Link to comment Share on other sites More sharing options...
Rare ColeThornton Posted February 15, 2020 #2 Share Posted February 15, 2020 Sorry, it's Saturday. NCL is closed today. 1 1 Link to comment Share on other sites More sharing options...
SeaShark Posted February 15, 2020 #3 Share Posted February 15, 2020 Talk to your travel agent and/or NCL. This is a web forum for people to chat about cruising. This is not NCL's customer service counter. 1 Link to comment Share on other sites More sharing options...
NJGeorge Posted February 15, 2020 #4 Share Posted February 15, 2020 (edited) 12 minutes ago, SeaShark said: Talk to your travel agent and/or NCL. This is a web forum for people to chat about cruising. This is not NCL's customer service counter. And sometimes it's more accurate and timely than NCL'S customer service. Their response and decisions to all the virus hysteria is less than underwhelming. NCL is allowing free C.C. website access from their ships, it make one wonder which came first the chicken or the egg! Edited February 15, 2020 by NJGeorge 6 Link to comment Share on other sites More sharing options...
Rare luv2kroooz Posted February 15, 2020 #5 Share Posted February 15, 2020 Yes, you'll learn more on this forum sooner. If they cancel, they'll probably do it last minute. They hope that people cancel on their own so they don't have to issue refunds. NCL guest relations is the bottom of the barrel. Cheap! If the past is indicative of the future, they'll forge ahead at any cost and will only cancel if forced to do so by government closure of ports. 2 Link to comment Share on other sites More sharing options...
GettotheSun Posted February 15, 2020 #6 Share Posted February 15, 2020 2 hours ago, SeaShark said: Talk to your travel agent and/or NCL. This is a web forum for people to chat about cruising. This is not NCL's customer service counter. Yet NCL has responded twice on this forum...hmmm. next. 5 Link to comment Share on other sites More sharing options...
GOTTODOIT Posted February 15, 2020 Author #7 Share Posted February 15, 2020 2 hours ago, ColeThornton said: Sorry, it's Saturday. NCL is closed today. Well Cole Thornton, it is Sunday here and if your NCL is not open on Saturdays then our NCL Sydney Office is open on Saturdays. This topic was opened so that others in the same situation could also post and maybe NCL will get the message. Also fellow cruisers or members could add any info as it comes to hand. 5 Link to comment Share on other sites More sharing options...
cmh Posted February 15, 2020 #8 Share Posted February 15, 2020 7 minutes ago, GOTTODOIT said: Hello Seashark Have spoken to NCL yesterday and they do not have any further info. That is the point of this thread,to vent that NCL is very slow on updating and advising passengers. NCL gave the 17th February cruisers, 4 days notice of cancellation and many are stuck in Singapore waiting on the 27th Feb cruise and wondering if it is going to go ahead. Fully aware that is not NCL's customer service centre, sma t ss. Just got off the Gem and were told all cruises to Asia were canceled the rest of the year due to the virus Link to comment Share on other sites More sharing options...
az_tchr Posted February 15, 2020 #9 Share Posted February 15, 2020 3 hours ago, GOTTODOIT said: Please NCL, tell us if you are going to Cancel the Jade 27th cruise. Give us the time to make alternate arrangements, don't leave us hanging, Is this Cruise Going Ahead or Not.? It is not FAIR to your guests to keep us in the dark. One day the itinerary disappears and then reappears the next day. JUST TELL US. What is the Jade going to do when it disembarks it passengers on the 17th. now that the 17th Feb cruise is cancelled? Is it going to sit in Singapore for 10 days and wait for the passengers sailing on the 27th? Come on, give your passengers some notice. You do know NCL hopes to cruise as scheduled. Since the situation changes daily really hard to plan. I am not a NCL cruiser. My suggestion would be to call them and either tell them you want to cancel or hang in there until they cancel or cruise. The cruise if it was scheduled to cruise anywhere north will likely be cancelled. Link to comment Share on other sites More sharing options...
GOTTODOIT Posted February 15, 2020 Author #10 Share Posted February 15, 2020 21 minutes ago, cmh said: Just got off the Gem and were told all cruises to Asia were canceled the rest of the year due to the virus thank CMH, that is interesting, we are on B2B cruises starting on 27th Feb from Singapore to Dubai, 18th March Dubai to Rome . I rang NCL yesterday and they told me that there have been no further cruises cancelled. We fly to Singapore on 23rd so hoping for confirmation that our first cruise is not going to be cancelled. Link to comment Share on other sites More sharing options...
Ldldl Posted February 15, 2020 #11 Share Posted February 15, 2020 Just checked Singapore Cruise Center schedule for departures and arrivals and the Jade is not listed as confirmed yet even though several other ships such as the Crystal Symphony and Silver Spirit are already scheduled. Wondering why. See https://www.singaporecruise.com.sg/index.php/?page_id=110&action=cruise Link to comment Share on other sites More sharing options...
GOTTODOIT Posted February 15, 2020 Author #12 Share Posted February 15, 2020 1 hour ago, Ldldl said: Just checked Singapore Cruise Center schedule for departures and arrivals and the Jade is not listed as confirmed yet even though several other ships such as the Crystal Symphony and Silver Spirit are already scheduled. Wondering why. See https://www.singaporecruise.com.sg/index.php/?page_id=110&action=cruise thank you LdLdl for a most welcome and relevant message, I didn't think of that web site, that's great info, will keep checking that, the Jade is due to dock on Monday 17th and was due to start another cruise but that cruise is now cancelled so wondering what the Jade might do now until the next cruise due to commence on the 27th, (the cruise we are booked on) Trying to think what to do for 22 days if the 27th cruise is cancelled as we will be in Singapore, 4 days before the commencement of 27th cruise. If they cancel the 27th cruise then we will have to make our way to Dubai for the next cruise to Rome on the 18th March but will need to fill in some weeks. Link to comment Share on other sites More sharing options...
Rare mking8288 Posted February 16, 2020 #13 Share Posted February 16, 2020 9 minutes ago, GOTTODOIT said: ... didn't think of that web site, that's great info, will keep checking that, the Jade is due to dock ... ut will need to fill in some weeks. Some of us are following along and with you & other pax on/should be/might be/rather not be on the Jade in the immediate future. Stay healthy & be well, and for those already in/heading to Singapore - be sure to set up for backup internet (fast data, non-satellite based) access while docked or in the unlikely event of a cruise to nowhere or just off coastal waters in SE Asia. Jade's satellite WiFi "can" be overwhelmed and burdened - especially in troubled times like these - have a Plan C to stay in touch, access news & communicate ... just saying. There are excellent prepaid plans that cover that region, get them locally while in Singapore ... not the time to stay offline and disconnected. Meanwhile, perhaps not a bad idea to alert your home's bank & credit card issuers about your unpredictable travel plans; and review whether you have extra credit limits and/or have an extra card on hand to use. Best of luck in leveraging all you can. 3 Link to comment Share on other sites More sharing options...
GOTTODOIT Posted February 16, 2020 Author #14 Share Posted February 16, 2020 11 minutes ago, mking8288 said: Some of us are following along and with you & other pax on/should be/might be/rather not be on the Jade in the immediate future. Stay healthy & be well, and for those already in/heading to Singapore - be sure to set up for backup internet (fast data, non-satellite based) access while docked or in the unlikely event of a cruise to nowhere or just off coastal waters in SE Asia. Jade's satellite WiFi "can" be overwhelmed and burdened - especially in troubled times like these - have a Plan C to stay in touch, access news & communicate ... just saying. There are excellent prepaid plans that cover that region, get them locally while in Singapore ... not the time to stay offline and disconnected. Meanwhile, perhaps not a bad idea to alert your home's bank & credit card issuers about your unpredictable travel plans; and review whether you have extra credit limits and/or have an extra card on hand to use. Best of luck in leveraging all you can. thank you Mking8288, great advice and thank you for your best wishes 1 Link to comment Share on other sites More sharing options...
Ldldl Posted February 16, 2020 #15 Share Posted February 16, 2020 Thanks Mking8288 can you suggest some service providers? Is M1 ok? Link to comment Share on other sites More sharing options...
Ldldl Posted February 16, 2020 #16 Share Posted February 16, 2020 It is also possible to follow the Jade position at sea on cruisemapper.com even though it is not in real time it gives a good indication of where it is heading. Link to comment Share on other sites More sharing options...
GOTTODOIT Posted February 16, 2020 Author #17 Share Posted February 16, 2020 1 hour ago, Ldldl said: It is also possible to follow the Jade position at sea on cruisemapper.com even though it is not in real time it gives a good indication of where it is heading. great, will check it out, thank you Link to comment Share on other sites More sharing options...
Rare mking8288 Posted February 16, 2020 #18 Share Posted February 16, 2020 (edited) 1 hour ago, Ldldl said: ... can you suggest some service providers? Is M1 ok? I would defer my limited expertise to "locals" from that region, it's been a while as we used Google Fi's data plan with great coverage in 200+ countries, even while we cruise ... Based in part, a quick chat with a SIL originally from Malay StarHub gets nice reviews but M1's Prepaid Sim package appeared great (not the Tourist Sim as its coverage outside Singapore roaming isn't as good) - higher tiered plan by M1 will get roaming coverage down under to/in NZ & Australia, out to Mid-East region. Check out the details on M1's website ... download the free App to manage the account, including how to add extra funds & refill it. SingTel is fine too. They should be sold on arrival at SIN airport and in-town, passport/travel documents needed to purchase (set up ??) - ask for help/assistance to setup & activate if you aren't sure how. Side comment - another reason to carry & use a dual-sim (Android) global/world smartphone is the ability to insert a prepaid/traveling local-regional sim card on the 2nd. sim slot to provide data, and, maintain primary contacts using the main/home mobile number abroad. Don't need to spent a fortune to get one as a spare/backup (keep this "tip" in mind for future cruising & air travel. ) AIS maritime ship tracking for the Norwegian Jade - latest update, ship is running near top speed, 23.9 knots on a southeast heading - destination filed is Singapore (SG-Pilot A Pebra) with an ETA given in GMT. Currently 150 nm+ off the north shores of Malaysia and got quite a bit of distance to go (those data seemed current & accurate) Must be a strong tailwind & all engines running close to top speed. [Marine Radar V2.0 App, free on Android] Edited February 16, 2020 by mking8288 Link to comment Share on other sites More sharing options...
Ldldl Posted February 16, 2020 #19 Share Posted February 16, 2020 Thanks Mking8288, this is a very informative post much appreciated. The AIS site is much more specific and accurate then I originally thought. Link to comment Share on other sites More sharing options...
casofilia Posted February 16, 2020 #20 Share Posted February 16, 2020 If you look at https://www.cruisemapper.com/ports/singapore-port-10 you will see the Jade was there, arriving and departing, on the 6th February. The only other mention of the Jade in February is a departure on the 27th February. Nothing in between so who knows what is going to happen. Link to comment Share on other sites More sharing options...
karoo Posted February 16, 2020 #21 Share Posted February 16, 2020 Singapore to Singapore was cancelled once Vietnam closed their cruise ports. There's also a problem with Thailand. Singapore to Dubai is a different itinerary that doesn't include those ports. As CoronaVirus continues to escalate it's hard to predict too far ahead. NCL are in a 'no win' position-if they cancel too early and all the ports remain open those passengers already booked will probably complain, then if they wait and are forced to cancel other passengers will complain. I'm sure NCL will be happy when they're out of that region. CoronaVirus is out of NCL's control -countries are putting various bans in place at short notice to keep their residents safe. I'm just thankful I'm not on the Diamond princess 1 Link to comment Share on other sites More sharing options...
casofilia Posted February 16, 2020 #22 Share Posted February 16, 2020 As NCL has cancelled the 17th February cruise what are people who were on it as a start of B2B (and have arrived in Singapore) or in the middle of a B2B2B (probably uncommon) to do for the 10 days of the cruise that has been cancelled. Will NCL pay for a hotel for the period? Will they pay for people to go home and then return? Where is the Jade going to be for the 10 days? People need to know just what their situation is. Link to comment Share on other sites More sharing options...
GOTTODOIT Posted February 16, 2020 Author #23 Share Posted February 16, 2020 16 minutes ago, casofilia said: As NCL has cancelled the 17th February cruise what are people who were on it as a start of B2B (and have arrived in Singapore) or in the middle of a B2B2B (probably uncommon) to do for the 10 days of the cruise that has been cancelled. Will NCL pay for a hotel for the period? Will they pay for people to go home and then return? Where is the Jade going to be for the 10 days? People need to know just what their situation is. Hi Casofilia, We have cruised together previously on the Jewel and met at meet and greets and lovely lunches. Appreciate your comments. I have read messages of fellow cruisers who are now sitting out in Singapore to see if their B2B2b2 cruise is going to go ahead on the 27th. I was going to book the 17th Feb cruise out of Hong Kong because that is my birthday but decided just to do the Singapore/Dubai/Rome and now it is a waiting game to see if NCL cancel the cruise. We are cruising with friends from Minneapolis St Paul and they are very anxious. thank you 2 Link to comment Share on other sites More sharing options...
jacquesrules Posted February 16, 2020 #24 Share Posted February 16, 2020 I'm also eager to know if NCL will go ahead with the 2/27 sailing. In my case, I'm planning on joining this cruise. Will probably book last minute. I'm not really concerned about the virus, the screening of passengers seems quite thorough to me. Cheers all. Link to comment Share on other sites More sharing options...
Ldldl Posted February 17, 2020 #25 Share Posted February 17, 2020 (edited) Jade is now docked at cruise pier in Singapore. Let’s see where it’s going next. Edited February 17, 2020 by Ldldl Link to comment Share on other sites More sharing options...
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