Shareowner Credit

[Ballwin Babe]

We have been on Carnival Corp (HAL and Princess) sailings for the past 15 years.  We own Carnival stock and the process for getting shareowner credit has been effortless.  We also own RCL stock, and we booked a Royal Caribbean TA in May.   Trying to get the credit has been a nightmare.  We've been back and forth between the agent, customer service, and shareowner services.  It's been over a month and a half.  Nobody has articulated a problem.   Carnival Corp. typically responds within 72 hours.

 

Anyone else have this problem?  If so, did you get it resolved?  Thanks in advance.

[rojojacko]

From my experience Carnival have always honoured their shareholder on board credit offer but RCCL have sometimes stated that 'our fare paid has not qualified us for the shareholder on board credit', but our latest few RCCL cruises have all qualified and this has been confirmed within 3-4 days. Give them a call if you don't get an answer within a week. Good luck. 

[zebra36]

It has been my experience that these are processed depending on sailing date. If your sail date is 4? or more months out it may be a while until you hear back from them

[taglovestocruise]

Also be careful, you could lose any OBC from your booking.  Royal has pretty much made it impossible to stack credits over the last few years. ,happy cruising

[Wine-O]

3 hours ago, Ballwin Babe said:

We have been on Carnival Corp (HAL and Princess) sailings for the past 15 years.  We own Carnival stock and the process for getting shareowner credit has been effortless.  We also own RCL stock, and we booked a Royal Caribbean TA in May.   Trying to get the credit has been a nightmare.  We've been back and forth between the agent, customer service, and shareowner services.  It's been over a month and a half.  Nobody has articulated a problem.   Carnival Corp. typically responds within 72 hours.

 

Anyone else have this problem?  If so, did you get it resolved?  Thanks in advance.

You probably have other free perks/OBC/other discounts on that cruise when you booked in May.  Those cannot be combined with the Shareholder perk.  They changed the guidelines a few months ago, and if you booked on 1 June 2019 or thereafter, you could combine perks and they allowed the shareholder OBC.  🍷

[ALWAYS CRUZIN]

15 hours ago, Wine-O said:

You probably have other free perks/OBC/other discounts on that cruise when you booked in May.  Those cannot be combined with the Shareholder perk.  They changed the guidelines a few months ago, and if you booked on 1 June 2019 or thereafter, you could combine perks and they allowed the shareholder OBC.  🍷

Royal changed all that a few months ago Now they do it just like Carnival. Let's take a 7 day cruise for example. The way it was. If you already had let's say a $50 OBC you would only get another $50 OBC from your stock. No longer. You will get the additional $100.00 in addition to the $50.00 Still other restrictions apply. 

Royals stock holders OBC is now combinable

Here is the latest restrictions for the shareholders OBC.

"Onboard credit may not be used for onboard service charges or pre-purchased activities. Any unused credit after the final night of the sailing shall be forfeited and is not redeemable for cash. Benefit is non-transferable and not available to employees, agents of Royal Caribbean Cruises Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with interline rates, travel agent rates, and employee friends and family rates. Benefit cannot be redeemed for chartered sailings or complimentary sailings. Taxes, fees and port expenses are additional and apply to all guests. The shareholder must own the Royal Caribbean Cruises Ltd. stock at time of sailing."

In addition.

The shareholder benefit offer was updated in June 2019 and applies to bookings made on or after June 1, 2019.  With the June 2019 update, the shareholder benefit is easier to use in conjunction with a lot of promotions that it was not in the past.

Hope this clears up a lot.

 

[biomedbob]

Just received $100.00 for a 12 nighter.  Not the $200.00 we expected some years ago.  Something is better than nothing!

 

[ALWAYS CRUZIN]

24 minutes ago, biomedbob said:

Just received $100.00 for a 12 nighter.  Not the $200.00 we expected some years ago.  Something is better than nothing!

 

• $250 Onboard Credit per Stateroom on Sailings of 14 or more nights
• $100 Onboard Credit per Stateroom on Sailings of 6 to 13 nights.
• $50 Onboard Credit per Stateroom on Sailings of 5 nights or less.
• Applicable on any eligible Royal Caribbean International, Celebrity Cruises or Azamara sailings. (excludes any charter or Galapagos sailings)