SwimCarrie Posted March 5, 2020 #1 Share Posted March 5, 2020 I booked my cruise through a travel agency that sounds like fristege and have been unable to get in touch with anyone to cancel our cruise that leaves in 9 days. Holland America won't let me cancel it since I didn't book it through them directly. Can someone please offer me advice here? I have to cancel 48 hours in advance to get money back from my insurance. HELP! Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted March 5, 2020 #2 Share Posted March 5, 2020 2 minutes ago, SwimCarrie said: I booked my cruise through a travel agency that sounds like fristege and have been unable to get in touch with anyone to cancel our cruise that leaves in 9 days. Holland America won't let me cancel it since I didn't book it through them directly. Can someone please offer me advice here? I have to cancel 48 hours in advance to get money back from my insurance. HELP! Can you put your cancellation request in writing to your TA, with a cc copy to Holland America? Can Holland America give you their contact details for your TA? Link to comment Share on other sites More sharing options...
SwimCarrie Posted March 5, 2020 Author #3 Share Posted March 5, 2020 Just now, MMDown Under said: Can you put your cancellation request in writing to your TA, with a cc copy to Holland America? Can Holland America give you their contact details for your TA? Great idea! Thanks! Link to comment Share on other sites More sharing options...
JeremyTexas Posted March 5, 2020 #4 Share Posted March 5, 2020 I emailed my TA to ask a question. She said she would have to call HAL to confirm, but that hold times for the TA's are over an hour. I suggested my question was not important enough to wait on the phone for an hour. If the TA's are spending all their time on hold with HAL, they wont be able to answer customer calls. Link to comment Share on other sites More sharing options...
Seasick Sailor Posted March 6, 2020 #5 Share Posted March 6, 2020 7 minutes ago, JeremyTexas said: I emailed my TA to ask a question. She said she would have to call HAL to confirm, but that hold times for the TA's are over an hour. I suggested my question was not important enough to wait on the phone for an hour. If the TA's are spending all their time on hold with HAL, they wont be able to answer customer calls. I booked with HAL direct. When I called with a question, she told me she waited over 2.5 hours (for special services) Link to comment Share on other sites More sharing options...
SwimCarrie Posted March 6, 2020 Author #6 Share Posted March 6, 2020 17 minutes ago, Seasick Sailor said: I booked with HAL direct. When I called with a question, she told me she waited over 2.5 hours (for special services) I imagine this is difficult to plan for and have staffing available to handle all the questions. It's just super frustrating for all of us. Trust me, I'd rather be cruising!!!! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now