Riviera travel Covid 19 cancellation policy

[jo-b]

Just found this update on the UK website . Looked fine until I saw that replacement cruises have to be taken by 30 November 2020 who knows what the situation is going to be later this year-  I don't fancy a river cruise in November! 

 

 

 

Last updated 11th March 2020

New flexible booking policy

We recognise you may be feeling cautious about making a cruise booking or travelling at this time. That is why we have introduced a new temporary Flexible Booking Policy to give you extra peace of mind. The policy allows you to change or cancel your cruise departure date up until 24 hours before your planned departure. This policy covers all bookings for European river cruises and Mediterranean yacht cruises made before 30th April 2020 to travel before 30th November 2020.

This temporary exception to our standard booking policy allows you to amend your cruise booking up until 24hrs before departure. You will then be entitled to receive a credit voucher for the amount you have paid for your cruise. This credit can be used to rebook an alternative cruise straight away, or you may wish to hold onto your credit voucher until you are ready to make a decision on a new departure date. The credit will remain valid for any European River Cruises or Mediterranean Yacht Cruises departing up until 30th November 2020.

You must notify us of your intent to change or cancel your cruise at least 24hrs prior to your flight departure time, or your embarkation time if you booked a cruise only arrangement.  Credit vouchers expire on 30th November 2020 and are not exchangeable for cash.

If you have queries or concerns, please do not hesitate to contact us.

 

Edited March 11, 2020 by jo-b

[jo-b]

Now updated

 

If booked for a cruise departing AFTER 24 April 

 

Travel advice for river and yacht cruises departing from 24^th April 2020

 

We plan to resume sailing from 24^th April, but because nobody really knows how things will evolve, we understand you may have some concerns about your booking. Rest assured if circumstances do change such that your holiday is impacted in some way, then we’ll contact you directly.

If you are unsure about travelling, you’ll be pleased to know we have introduced a new temporary Fully Flexible Bookings policy for customers due to travel from 24^th April 2020 onwards. It offers the following options:

• Transfer your booking up to 24 hours before departure free of charge.
• Transfer your booking to any other river or mediterranean yacht cruise departing up to 30^th November 2021.

If you’d like to discuss your options, you can call us on 01283 742300 or email us at info@rivieratravel.co.uk. Excludes "A Russian Odyssey Aboard the MS Rossia" and "A Journey on the Mekong" river cruises, Clipper and Ionian Odyssey yachts. 

[notamermaid]

This is how it stands with Riviera Travel UK: https://www.rivieratravel.co.uk/about/useful-information/fco-travel-advice

 

Hope it all works out for them. The advice against travel on cruises from the Foreign Office in the UK was lifted in July for river cruises. Which essentially means Riviera Travel can operate properly again with their river cruise section.

 

Looking forward to seeing their ships on my river again. For now, one of their ships (chartered from Scylla), the George Eliot, is moored in Traben-Trarbach on the Moselle as a floating hotel.

 

notamermaid