Alaska cruise date 5-16-2020

[pseudoswede]

1 hour ago, TXRed said:

WE just wanted to be done with it too. Our CA told us Princess told Him 30-60 days for a refund on CC...he did not mention getting a notice. That's all we have is the cancellation email. We booked our own excusriosn..one issued us a full refund, the other charges us a cancellation fee...will not book with them again. Yep it's wait and see. Good Luck to you as well and to everyone who has been affected by the virus. God Help Us All

 

Many of these excursion companies operate on relatively thin margins as it is. The cancellation fee is to help recoup the 2-4% credit card transaction fees (assessed for both purchase and refund). Our's charged a 5% cancellation fee, which they promised to provide as an equivalent discount if we book with them next season.