beshears Posted March 24, 2020 #1 Share Posted March 24, 2020 I don't know if you have had this problem, especially when the cruise line cancelled the trip. I'm needing to find out about two insurance companies that are on my credit card, and see how they are both connected, but when I call my credit card company I am put on hold forever! I took insurance out with Trip Insurance Store for 8 of us, paying for it all, and seen where another insurance bill was added to my bill, and TIS didn't tell me I would be charge an additional $170.00 through this other company. Link to comment Share on other sites More sharing options...
Bo1953 Posted March 24, 2020 #2 Share Posted March 24, 2020 (edited) While not absolutely sure, I would find it surprizing that TIS would have neglected to advise of all charges surrounding your insurance purchase. Maybe it was an additional premium for some reason? I recommend you call TIS to help figure this out and find out if they know this was billed, failing that, then call the insurance company that billed through to your card for additional info. Good luck and bon voyage Edited March 24, 2020 by Bo1953 Link to comment Share on other sites More sharing options...
beshears Posted March 26, 2020 Author #3 Share Posted March 26, 2020 Bo1953, I did contact Steve at TIS, as to me he is the "head honcho", and he should know. I ask him if he recognized the name that I had told him, and he said no. Now I will tell you, that company name that I told him, it had Steve as the agent! Now try to figure that out. Doesn't make sense to me. 😞 Link to comment Share on other sites More sharing options...
Bo1953 Posted March 26, 2020 #4 Share Posted March 26, 2020 Surprizing to say the least.... I trust you will get to the bottom of this situation. In health and bon voyage Link to comment Share on other sites More sharing options...
beshears Posted March 28, 2020 Author #5 Share Posted March 28, 2020 Bo1953, thank you, as I am really trying!!! Link to comment Share on other sites More sharing options...
Bo1953 Posted March 28, 2020 #6 Share Posted March 28, 2020 9 hours ago, beshears said: Bo1953, thank you, as I am really trying!!! Approach it in a relaxed way, so you are not over stressed, there is a solution and a resolution will appear! In health and bon voyage Link to comment Share on other sites More sharing options...
beshears Posted March 29, 2020 Author #7 Share Posted March 29, 2020 Thank you, I'm trying to. 🙂 Link to comment Share on other sites More sharing options...
iamtrustworthy Posted April 3, 2020 #8 Share Posted April 3, 2020 On 3/23/2020 at 8:15 PM, beshears said: I don't know if you have had this problem, especially when the cruise line cancelled the trip. I'm needing to find out about two insurance companies that are on my credit card, and see how they are both connected, but when I call my credit card company I am put on hold forever! I took insurance out with Trip Insurance Store for 8 of us, paying for it all, and seen where another insurance bill was added to my bill, and TIS didn't tell me I would be charge an additional $170.00 through this other company. Hi beshears, I explained this to you in the email chain and you were satisfied with the answer. If you don't mind, would you update what happened on this thread? Steve Dasseos 1 1 Link to comment Share on other sites More sharing options...
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