bornfreenowexpensive Posted March 26, 2020 #1 Share Posted March 26, 2020 We are scheduled on a June Vantage trip to Iceland, part on a big ship MV Ocean Diamond (which has been in Antartica all winter and now headed to the Canary Islands), and part land. I am hoping Vantage cancels this trip. I would like a refund, and not a credit, especially if it has to be used by 12/20. Anyone heard anything helpful from Vantage? Link to comment Share on other sites More sharing options...
ural guy Posted March 26, 2020 #2 Share Posted March 26, 2020 The last offer I saw was giving you 2 years to use the voucher, but that was for river cruises, so not sure how relevant. They had an incentive to take the voucher, they would bump it up so much if you chose the same or a different cruise. We took the cash back they offered. We were supposed to board on 28 March. Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted March 26, 2020 Author #3 Share Posted March 26, 2020 Thank you. Before I paid the balance March 15, I asked what would happen if Vantage cancelled the trip and they said I could get a refund as long as they cancelled. That was a bit before all this exploded. Link to comment Share on other sites More sharing options...
ural guy Posted March 26, 2020 #4 Share Posted March 26, 2020 For us, it was a bit nerve wracking, as we were flying out a week early, using Vantage provided airfare. We wanted them to cancel, didn't want to wind up in Ireland with no cruise to board....understandably they were going to hold off as long as they could. The President shutting down travel forced their hand. Good luck, I hope this works out for you one way or the other..... 1 Link to comment Share on other sites More sharing options...
Rorygirl4528 Posted March 27, 2020 #5 Share Posted March 27, 2020 I was scheduled on a river cruise withVantage leaving April 16. They cancelled the cruise and I immediately called for a refund which they gave me. They told me it would take up to 60 days to receive it so I’m still waiting. Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted March 27, 2020 Author #6 Share Posted March 27, 2020 Nice. Thank you. Link to comment Share on other sites More sharing options...
NextOne Posted March 28, 2020 #7 Share Posted March 28, 2020 We're booked on a trip with Vantage in mid-May. Had a pre-cruise extension to Oberammergau for the Passion Play. Now that's postponed to 2022. Want to change our booking to late May 2022, but not able to do that yet. When I called customer service, they hadn't even heard about the postponement -- several days later got an email blast announcing the postponement, but said they were still deciding what to do. Nothing further yet! Edi Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted March 28, 2020 Author #8 Share Posted March 28, 2020 Good grief. Link to comment Share on other sites More sharing options...
NextOne Posted March 31, 2020 #9 Share Posted March 31, 2020 So I see now that Viking and Avalon have cancelled their river cruises through June. When do you think Vantage will follow suit? Edi Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted March 31, 2020 Author #10 Share Posted March 31, 2020 I sure hope they do soon. However, they act so independently of Viking and Avalon, like in limited advertising, that I wonder how they will follow suit. Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted April 1, 2020 Author #11 Share Posted April 1, 2020 You should be hearing from Vantage now. They just updated their website today. Link to comment Share on other sites More sharing options...
DonnaMW Posted April 3, 2020 #12 Share Posted April 3, 2020 You should be hearing from Vantage now. They just updated their website today. Yes my trip in May to Egypt was just cancelled Wednesday. Gave them a call And I was sure I would have hard time rebooking because I am Solo and the availability looked slim. Well the couple traveling with me, we did conference call and had no problem transferring our trip to March 2021 which was our choice. No monies due even swap and they gave me a double cabin because no singles available. We are so please. We booked a year ago and when the price was way cheaper. All the transfers took less then 20 minutes. Great job VantageSent from my iPhone using Forums 1 Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted April 3, 2020 Author #13 Share Posted April 3, 2020 You will love Egypt. I went last year. Wonderful food and very welcoming people. 1 Link to comment Share on other sites More sharing options...
NextOne Posted April 5, 2020 #14 Share Posted April 5, 2020 I saw the update on the website, but haven"t heard anything from Vantage yet. Of course, we would only want to rebook for 2022 for the Oberammergau Passion Play - they probably haven't developed a schedule for that yet. Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted April 8, 2020 Author #15 Share Posted April 8, 2020 (edited) I received an email today that Vantage has cancelled our June trip. Unlike their notices from two weeks ago, now they are just offering vouchers for 2021, and they automatically rebooked us. We cannot go in 2021 and I have requested a refund to my original form of payment. I will wait to see how this turns out. If I don't get a refund, I will not travel with them again. Edited April 8, 2020 by bornfreenowexpensive grammar Link to comment Share on other sites More sharing options...
DonnaMW Posted April 10, 2020 #16 Share Posted April 10, 2020 Yes my trip in May to Egypt was just cancelled Wednesday. Gave them a call And I was sure I would have hard time rebooking because I am Solo and the availability looked slim. Well the couple traveling with me, we did conference call and had no problem transferring our trip to March 2021 which was our choice. No monies due even swap and they gave me a double cabin because no singles available. We are so please. We booked a year ago and when the price was way cheaper. All the transfers took less then 20 minutes. Great job VantageSent from my iPhone using ForumsWell unfortunately I spoke too soon. Last week everything ok on my invoice Surprise surprise. Today it says I owe another 8kWell of course the promise of single guarantee went away. I saw it last week. Zero. Then someone changed it. On phone. With accounting. Sorry we will have to go to management. They better straighten out or I don’t care how much it cost to cancel all 4 future cruises with them. Said I may get call back today before 6. RIGHT. Not counting on itThe last time I don’t get a written notice from them. But I went by the on line invoice and it showed zero. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ural guy Posted April 10, 2020 #17 Share Posted April 10, 2020 Yikes, I hope they do they right thing by you. It would be terrible for them not to stand by their word. I'm still waiting somewhat patiently for our refund.... Link to comment Share on other sites More sharing options...
DonnaMW Posted April 11, 2020 #18 Share Posted April 11, 2020 Yikes, I hope they do they right thing by you. It would be terrible for them not to stand by their word. I'm still waiting somewhat patiently for our refund.... Well I only noticed it today when I went in to make final payment for trip next April 2021. I made the payment. Then saw bad news. Called tonite and cancelled payment. No use letting them have thousands of my money until I find out a solution. Sent from my iPhone using Forums 1 Link to comment Share on other sites More sharing options...
DonnaMW Posted April 15, 2020 #19 Share Posted April 15, 2020 Well I only noticed it today when I went in to make final payment for trip next April 2021. I made the payment. Then saw bad news. Called tonite and cancelled payment. No use letting them have thousands of my money until I find out a solution. Sent from my iPhone using ForumsWell all straightened out. I’m back to paid in full and no problem with my friends reservation. It took until Monday but all is good now. They did the right thing honoring and price guaranteeing us. Good job Vantage. Sent from my iPhone using Forums 2 Link to comment Share on other sites More sharing options...
ural guy Posted April 15, 2020 #20 Share Posted April 15, 2020 Thanks for letting us know, good news is a bit rare these days. Hope you enjoy your cruise. Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted July 2, 2020 Author #21 Share Posted July 2, 2020 I have now lodged complaints with the Massachusetts Attorney General's Office and the Better Business Bureau for failure of this company to refund my payment to my credit card after indicating this would occur. I will never again travel with them. Link to comment Share on other sites More sharing options...
Rare Roz Posted July 3, 2020 #22 Share Posted July 3, 2020 Did Vantage cancel or did you? When? How long did Vantage tell you it would take to get the refund? I think rather than contacting the Attorney General's Office or BBB, I would file a claim with my credit card company. Link to comment Share on other sites More sharing options...
Rare Coral Posted July 3, 2020 #23 Share Posted July 3, 2020 I also would go through your credit card company. Link to comment Share on other sites More sharing options...
bornfreenowexpensive Posted July 3, 2020 Author #24 Share Posted July 3, 2020 Vantage cancelled me April 8 for June 4 departure. No airfare involved. They said 90 days for refund. Then June 5 they called to offer me a credit. I insisted on refund. That reset the 90 day clock. I emailed them mid June. They said someone would contact me. I haven’t heard yet. So I have stepped up my efforts. I am waiting a few more weeks to contact credit card company. Link to comment Share on other sites More sharing options...
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