Treacher1 Posted July 11, 2020 #1 Share Posted July 11, 2020 We were disappointed when our Oasis of the Seas cruise was canceled. The very day this happened we applied for a FULL REFUND. Only two weeks later we received our monies back for all our shore excursions, drink packages, internet, etc. We also received our cruise fare, port taxes, and prepaid gratuities. We were $500 short and realized the only monies we did not get back were for our deposit of $500. I was under the understanding that IF Royal canceled the cruise FIRST and then I apply for full refund that the deposit would be returned no matter if we had refundable OR non refundable deposit. Am I correct - should I be getting $500 back for my original deposit? I was so pleased with timing as many are complaining how long refunds were taking - but still expect another $500 back. Am I correct? Thank you for your help!! Much appreciated. Link to comment Share on other sites More sharing options...
Biker19 Posted July 11, 2020 #2 Share Posted July 11, 2020 6 minutes ago, Treacher1 said: Am I correct? Yes. Link to comment Share on other sites More sharing options...
Ken at the beach Posted July 11, 2020 #3 Share Posted July 11, 2020 Was your deposit done on a different credit card. Different banks have different processing times...some can take up to 10 days. Link to comment Share on other sites More sharing options...
Treacher1 Posted July 11, 2020 Author #4 Share Posted July 11, 2020 Good point - but both done on same card - thanks Link to comment Share on other sites More sharing options...
timetogocruising Posted July 14, 2020 #5 Share Posted July 14, 2020 You are correct. They have different processes for different parts of the cruise so there could different timing on credits. Give them a little time. We have had 3 cancellations and while its hard to track everything. Everything has been refunded or credited. Link to comment Share on other sites More sharing options...
buddylover Posted July 14, 2020 #6 Share Posted July 14, 2020 If you don't get it returned shortly, it is worth a call to RCI, it could also be an error!! Link to comment Share on other sites More sharing options...
Rare island lady Posted July 14, 2020 #7 Share Posted July 14, 2020 I checked with CS on the phone, when they shorted my refund by the deposit of 500.00 as well. Was told it was processed and sent to my credit card company for posting. Has been a week, and nothing yet...me thinks something is fishy, and it certainly isn't the fish in the sea below my balcony!! 😮 1 Link to comment Share on other sites More sharing options...
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