louisianagirl70 Posted July 24, 2020 #1 Share Posted July 24, 2020 Unfortunately, I got the email that my cruise on the Fascination is cancelled. I filled out the form for a refund. But, my booking is still on the website. Should I cancel it online, too? Sent from my SM-G955U using Forums mobile app Link to comment Share on other sites More sharing options...
Rare shof515 Posted July 24, 2020 #2 Share Posted July 24, 2020 once you submit, carnival will eventfully cancel your cruise. no need to do it online 1 Link to comment Share on other sites More sharing options...
kona_wahine Posted July 24, 2020 #3 Share Posted July 24, 2020 Me too, gonna take them a while to process each one. Just have to be a bit patient. I went for the $600 OBC. That’s almost enough for a free cheers program. 1 Link to comment Share on other sites More sharing options...
Amadawn1 Posted July 24, 2020 #4 Share Posted July 24, 2020 I keep getting an error message, saying my original booking cannot be found and to call Carnival. 😡 I had two Radiance cruises cancelled and I can't submit the form for either one. And they are also both still showing in my cruise manager on the website. Link to comment Share on other sites More sharing options...
Cruising_Addict Posted July 24, 2020 #5 Share Posted July 24, 2020 The form specifically states it can take 3-5 days to process the request. So I would just wait and then if it's been more than 5 business days, give them a call. Link to comment Share on other sites More sharing options...
evandbob Posted July 24, 2020 #6 Share Posted July 24, 2020 I get the error message that Amadawn1 has gotten when submitting the form. I just figure it will take Carnival IT a few days to catch up. If I still get the same message next week, I'll be calling the Diamond Desk for resolution. 1 Link to comment Share on other sites More sharing options...
stormy_weatherman Posted July 24, 2020 #7 Share Posted July 24, 2020 I filled out the form for two different cruises that were cancelled. On one I asked for a full refund and, after a month, it still showed up on my Cruise Manager. After a call to Carnival I found out the cancellation had not been processed; the agent processed it right then and there and I received my refund within a week. TL;DR version: Fill out the form and then call Carnival unless you want to wait a while. Link to comment Share on other sites More sharing options...
Ihearttravel11 Posted July 25, 2020 #8 Share Posted July 25, 2020 I got an email this morning verifying that my refund will be processed. I would have rebooked again, but this would be the third time, and I am going to hand on to my gc until things are verified as "normal" before I think about a cruise. Link to comment Share on other sites More sharing options...
2Shoes2Go Posted July 25, 2020 #9 Share Posted July 25, 2020 Our PVP asks us NOT to do the online submission. We call her and she does it all. No problem so far, and we’ve had a lot of cancellations. 1 Link to comment Share on other sites More sharing options...
Bgcruising Posted July 25, 2020 #10 Share Posted July 25, 2020 So far so good for us too. Link to comment Share on other sites More sharing options...
samiam0403 Posted July 26, 2020 #11 Share Posted July 26, 2020 On 7/24/2020 at 3:12 PM, stormy_weatherman said: I filled out the form for two different cruises that were cancelled. On one I asked for a full refund and, after a month, it still showed up on my Cruise Manager. After a call to Carnival I found out the cancellation had not been processed; the agent processed it right then and there and I received my refund within a week. TL;DR version: Fill out the form and then call Carnival unless you want to wait a while. I second this. When my transpacific cruise was cancelled by Carnival, I submitted the form online. I gave it a little over a month, then called to verify. They said they had no record of my refund request. He processed my request on the phone and I received my refund over 60 days later. I wonder if it would have been faster if I had just called immediately. Link to comment Share on other sites More sharing options...
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