Cancelled Cruise

[tonyd285]

Contacted Celebrity customer service to cancel our Caribbean cruise scheduled for mid-March 2021.  We are seniors and I was concerned about sailing that soon into the new year. The process was very easy.  The rep. quickly cancelled both the cruise and the Celebrity air.  Promised a refund back to my credit card within 30 days.   Thank you Celebrity.  We will book a Celebrity cruise again once the pandemic is behind us.

[davekathy]

19 minutes ago, tonyd285 said:

Contacted Celebrity customer service to cancel our Caribbean cruise scheduled for mid-March 2021.  We are seniors and I was concerned about sailing that soon into the new year. The process was very easy.  The rep. quickly cancelled both the cruise and the Celebrity air.  Promised a refund back to my credit card within 30 days.   Thank you Celebrity.  We will book a Celebrity cruise again once the pandemic is behind us.

Interesting. You canceled the cruise and you are getting a credit back to your credit card and not a FCC for canceling the cruise?  Are you positive? I don't know how Celebrity air works if you cancel. 

[jelayne]

7 minutes ago, davekathy said:

Interesting. You canceled the cruise and you are getting a credit back to your credit card and not a FCC for canceling the cruise?  Are you positive? I don't know how Celebrity air works if you cancel. 

A mid March cruise would have final payment in mid December so the cruise deposit would go back to the credit card.   We have cancelled 3 in the past few weeks and in both cases had the deposit back on our cc within 3-7 days. 

[davekathy]

13 minutes ago, jelayne said:

A mid March cruise would have final payment in mid December so the cruise deposit would go back to the credit card.   We have cancelled 3 in the past few weeks and in both cases had the deposit back on our cc within 3-7 days. 

Just for my own curiosity, refundable or non refundable deposits? 

[jelayne]

4 minutes ago, davekathy said:

Just for my own curiosity, refundable or non refundable deposits? 

Refundable goes to credit card and if non-refundable  the entire deposit is returned as a FCC under terms of Cruise with Confidence.