13cheermom Posted June 3, 2021 #1 Share Posted June 3, 2021 So I have been trying to book some seats on EZ-Air with Princess, and when I get to the book page it also asks for credit card information & billing. This is for flexible fares so shouldn't have to input any credit card information? Also am going to use some Princess gift cards from a cancelled Alaskan cruise from last year, no place to input that information in drop-down menu. But I don't remember having to input cc information before on last time I booked Ez-air. Anyone have this issue, or know how to resolve it? I called into Princess specialist and she said to ignore all the red * blocks and scroll down to the bottom, 🤣, clearly she didn't know anymore than I did on how to resolve it. Guess I will call back tomorrow to try and get a more knowledgeable person regarding EZ-Air. Link to comment Share on other sites More sharing options...
phabric Posted June 4, 2021 #2 Share Posted June 4, 2021 (edited) Have you paid your cruise in full? I had the same problem. Princess offered a 10% discount for my cruise (2021) if I paid in full in advance of final payment. I booked Flexible and had to pay for my flights since the cruise was paid in full. I modified my booking price a few times. Princess refunded the price difference. I moved that paid cruise to 2022. I booked the cruise with no perks, my agent is adding tips so the cruise will not be paid in full so I will not have the same problem as before. I will see what happens when EzAir is available in July. Edited June 4, 2021 by phabric Link to comment Share on other sites More sharing options...
13cheermom Posted June 4, 2021 Author #3 Share Posted June 4, 2021 2 hours ago, phabric said: Have you paid your cruise in full? I had the same problem. Princess offered a 10% discount for my cruise (2021) if I paid in full in advance of final payment. I booked Flexible and had to pay for my flights since the cruise was paid in full. I modified my booking price a few times. Princess refunded the price difference. I moved that paid cruise to 2022. I booked the cruise with no perks, my agent is adding tips so the cruise will not be paid in full so I will not have the same problem as before. I will see what happens when EzAir is available in July. Yes, I did use that promotion as well last year for this 3/12/22 cruise for next year. I finally got a more knowledgeable person yesterday to look into it and was told that is the reason. But I really couldn't book the airfare last year because it was too far out, lol. It would be fine if using a cc to make payment, still have gift cards to use for airfare. I was told to pay with cc then wait 3 days, call back and have a charge back on the cc and give gift card information for payment. Not sure I trust this process to go smoothly, it took 6 months to get my original refund from my pandemic cancellation cruise. Don't want $900 floating out there on my cc. Think I will just wait it out and watch pricing, since I have some time before then.. Who knows what airfare will do in the next 6 months 😱. Link to comment Share on other sites More sharing options...
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