Oceanplayersclub.com Response Time

[mollygirl]

Curious what your response time has been with oceanplayersclub.com.  In the past they responded in 2 business days.  I sent a request in a week and a half ago and no response so far.  I realize things are crazy these days and do not mind waiting but wonder about those that have received a response.  Thanks!

[mommyof3texans]

I sent in my request on the 19th and received a response on the 21st, you may just want to resend one. It could have got lost in the mix somehow.

[Jamman54]

I agree with the above. Got a response in two days. 😎

[IntrepidFromDC]

In the past two weeks I contacted them twice: request for confirmation of funplay chips on upcoming cruise took 2 days, request for 2019 gambling earnings/loss statement took 7 days.

[NCTribeFan]

I requested confirmation for a HAL cruise on a Thursday afternoon (about 3 weeks ago) and got the response on Monday.  It's the same casino group that handles all the requests.  Of course, sailings were just resuming.  Now that people believe they may actually get to sail, they're probably getting a lot more requests to confirm the offers/perks.

[EngIceDave]

Three tries

One response, week and half later

[mollygirl]

23 minutes ago, EngIceDave said:

Three tries

One response, week and half later

Did you reference your original ticket number on the 2nd and 3rd try, or retype everything each time?

[EngIceDave]

Yes, as well VFIP in an all new form each time

[mollygirl]

Thanks all.  Looks like I should resubmit! 

[emm126]

6 hours ago, mollygirl said:

Curious what your response time has been with oceanplayersclub.com.  In the past they responded in 2 business days.  I sent a request in a week and a half ago and no response so far.  I realize things are crazy these days and do not mind waiting but wonder about those that have received a response.  Thanks!

I submitted a request and didn't hear back in 1 week so I sent a 2nd request with the original reference # and got a response the next day. Good Luck.

[mollygirl]

1 hour ago, emm126 said:

I submitted a request and didn't hear back in 1 week so I sent a 2nd request with the original reference # and got a response the next day. Good Luck.

Good to hear - thanks!

[lubedobedo]

I sent request for confirmation of funplay and drinks everywhere on ship. It took 5 days for answer.

[DPTexas]

I sent in two original requests on the 16th (close to midnight) and received two reply confirmations in the early evening on the 19th.   So, I would suggest you resend the request(s).   

[K_e_short]

8 hours ago, mollygirl said:

Curious what your response time has been with oceanplayersclub.com.  In the past they responded in 2 business days.  I sent a request in a week and a half ago and no response so far.  I realize things are crazy these days and do not mind waiting but wonder about those that have received a response.  Thanks!

 

One other thing to add.. did you get an email right away confirming that they received the request?

Both times I contacted them I immediately received an email saying they received my request and will reply soon.

 

[mollygirl]

8 hours ago, K_e_short said:

 

One other thing to add.. did you get an email right away confirming that they received the request?

Both times I contacted them I immediately received an email saying they received my request and will reply soon.

 

Yes I did - thanks.

[jcgld62]

I've submitted the request 2 times over the past 2 weeks and emailed once, still no reply. I sail Monday.

[mollygirl]

1 hour ago, jcgld62 said:

I've submitted the request 2 times over the past 2 weeks and emailed once, still no reply. I sail Monday.

I finally got a reply after 2 weeks.  I think they are swamped with requests and simply can’t keep up.  After waiting a week and a half, I sent a reply to the email they sent confirming receipt of my request 2 weeks ago.  I referenced the ticket no. and asked for a response.  I received their response 2 days later.

[jcgld62]

Third time's a charm! I emailed again stating that I sail Monday and would like to have the information on hand when boarding. Received a reply within the hour. It just eases my mind having a confirmation, especially the free drinks all over the ship part! First time I've gotten that, it's usually just in the casino.

[mollygirl]

5 minutes ago, jcgld62 said:

Third time's a charm! I emailed again stating that I sail Monday and would like to have the information on hand when boarding. Received a reply within the hour. It just eases my mind having a confirmation, especially the free drinks all over the ship part! First time I've gotten that, it's usually just in the casino.

Great!  So far I haven’t been offered drinks anywhere on board, just the casino.  Have fun! 

[Wanna_Cruize]

On 7/29/2021 at 7:53 AM, jcgld62 said:

I've submitted the request 2 times over the past 2 weeks and emailed once, still no reply. I sail Monday.

Bring copies of your emails that you sent and the proof of your shares onboard with you. One other cruiser here said the guest services were able to help them get it applied for them. It took a couple of days. Good luck!

[balcony bound]

It took two weeks to receive a response for me.

[phoneman69]

On 7/23/2021 at 3:56 PM, Jamman54 said:

I agree with the above. Got a response in two days. 😎

Yes 2 days for us as well Confirmed casino deal and extras