Rare lv2cruisgrl Posted September 14, 2021 #1 Share Posted September 14, 2021 On Friday when prices dropped I emailed in 2 forms for OBC request due to price drop. Still haven't heard from them, has anyone done this and gotten a reply recently? Last month I sent one in and heard right away. Guessing they are swamped? Link to comment Share on other sites More sharing options...
jelayne Posted September 14, 2021 #2 Share Posted September 14, 2021 Have you checked to see if the OBC showed in your Cruise Planner, some had the OBC show up but didn’t get a notification. Link to comment Share on other sites More sharing options...
ev8876 Posted September 14, 2021 #3 Share Posted September 14, 2021 I emailed 5 forms on Saturday and haven’t heard anything back either and nothing has changed in my cruise planner. I’ll call tomorrow if I don’t hear anything by then. 1 Link to comment Share on other sites More sharing options...
Rare lv2cruisgrl Posted September 14, 2021 Author #4 Share Posted September 14, 2021 6 minutes ago, jelayne said: Have you checked to see if the OBC showed in your Cruise Planner, some had the OBC show up but didn’t get a notification. Thanks for the reminder to look again. Today one does show the OBC, the other doesn't so I will call. Link to comment Share on other sites More sharing options...
sunsetme Posted September 14, 2021 #5 Share Posted September 14, 2021 I'm waiting too, do you get a reply either way? Link to comment Share on other sites More sharing options...
AlbertaCruisers Posted September 14, 2021 #6 Share Posted September 14, 2021 I sent my request in Friday at 8:00 am Mountain (10 EST) and just received my reply now. Link to comment Share on other sites More sharing options...
Rare lv2cruisgrl Posted September 14, 2021 Author #7 Share Posted September 14, 2021 40 minutes ago, AlbertaCruisers said: I sent my request in Friday at 8:00 am Mountain (10 EST) and just received my reply now. I finally got a reply this afternoon! 1 Link to comment Share on other sites More sharing options...
Rare lv2cruisgrl Posted September 14, 2021 Author #8 Share Posted September 14, 2021 1 hour ago, sunsetme said: I'm waiting too, do you get a reply either way? You should. Link to comment Share on other sites More sharing options...
Rare DCPIV Posted September 14, 2021 #9 Share Posted September 14, 2021 I expect they are swamped, indeed. They state that it can take up to 14 days to hear back. Link to comment Share on other sites More sharing options...
sunsetme Posted September 15, 2021 #10 Share Posted September 15, 2021 2 hours ago, DCPIV said: I expect they are swamped, indeed. They state that it can take up to 14 days to hear back. that;s a problem if the fare goes back up or the promotion expires. Link to comment Share on other sites More sharing options...
mafw Posted September 15, 2021 #11 Share Posted September 15, 2021 I have CALLED and EMAILED. NO RESPONSE…what happened to our CELEBRITY ?????? Link to comment Share on other sites More sharing options...
tomballcruiser Posted September 15, 2021 #12 Share Posted September 15, 2021 If you booked through a travel agent do they have to do this for you or can you submit? Link to comment Share on other sites More sharing options...
the penguins Posted September 15, 2021 #13 Share Posted September 15, 2021 4 hours ago, tomballcruiser said: If you booked through a travel agent do they have to do this for you or can you submit? Agent Link to comment Share on other sites More sharing options...
Rare lv2cruisgrl Posted September 15, 2021 Author #14 Share Posted September 15, 2021 8 hours ago, the penguins said: Agent I book thru a TA. I filled out the Best Price Guarantee form and emailed it in. They (Celebrity) replied all 3 times. It will be faster if your TA calls. 1 Link to comment Share on other sites More sharing options...
brownc424 Posted September 15, 2021 #15 Share Posted September 15, 2021 I've been waiting on a reply for 4 days now. Link to comment Share on other sites More sharing options...
ev8876 Posted September 16, 2021 #16 Share Posted September 16, 2021 I heard back today for the the 5 cabins I have booked. I submitted the Best Price Guarantee form for each cabin. One cabin got processed at the reduced fare and the other 4 cabins were rejected. Got an email for each of them. Called Celebrity reservations and they happily adjusted the other 4 cabins to match the lower price. The reservation specialist said if it's before final payment date that you should call and not fill out the form. 1 Link to comment Share on other sites More sharing options...
Barsnikel Posted September 18, 2021 #17 Share Posted September 18, 2021 I called Celebrity direct. The lady looked at my booking, looked at the current price, then credited me for the difference. Took all of 10 minutes. Link to comment Share on other sites More sharing options...
CyberTag Posted September 18, 2021 #18 Share Posted September 18, 2021 Submitted the form last Friday and heard back on Thursday that we already have the best price. We booked thru the big box store. Link to comment Share on other sites More sharing options...
JanThe1st Posted September 18, 2021 #19 Share Posted September 18, 2021 Received this email reply: ”We regret to inform you that we are unable to apply the requested Best Price Guarantee. After review we found you already have the Best Rate” The UK price has dropped by £200pp. I have now provided screen shots of the original invoice and a stateroom on the same deck/category on the Celebrity website as evidence of the price change. Fingers crossed this will be sufficient! Link to comment Share on other sites More sharing options...
ev8876 Posted September 18, 2021 #20 Share Posted September 18, 2021 I got the exact same email. So I called reservations and they processed the discount over the phone. Agent told me to always call and not use the form if you’re before final payment date. Link to comment Share on other sites More sharing options...
Rare DCPIV Posted September 18, 2021 #21 Share Posted September 18, 2021 10 minutes ago, ev8876 said: Agent told me to always call and not use the form if you’re before final payment date. I completely agree. I called up about a sailing next year and got tremendous savings instantly applied. I also asked about OBC for a couple of sailings that are after final payment, and they submitted the forms for us while I was on the phone. For both of those, we were given a figure of what the expected credit would be, and that was nice to have. Even if there was no guarantee that was going to be the actual figure, I like the idea of a Celebrity rep calculating and submitting everything. I had a lot more confidence than if I had done it, and the results were very good. Yes, the hold time is a problem, but it sure can be worth one's while to endure it. Link to comment Share on other sites More sharing options...
JanThe1st Posted September 19, 2021 #22 Share Posted September 19, 2021 Here is the latest reply - does anyone know if there is a UK email address to send the Best Price Form? “We regret to inform you that we are unable to apply the requested Best Price Guarantee as this booking is in another currency. Please contact our international desk ” Link to comment Share on other sites More sharing options...
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