Cunard Offices Closed

[Jack E Dawson]

I just tried to call Cunard (US) and got a recording saying that there offices would be closed Christmas and New Year's weekends and have reduced hours the week in between. It goes on to say that those individuals currently traveling to board a Cunard cruise and call an emergency number if they need immediate help. Following that recording the line is automatically disconnected. I tried the emergency number and got the same  recording and the line again disconnected. 

Has anyone had any luck reaching the Cunard this week? Does anyone know what the specific "reduced" hours will be?

Thanks

Jack

[Thaxted]

3 hours ago, Jack E Dawson said:

I just tried to call Cunard (US) and got a recording saying that there offices would be closed Christmas and New Year's weekends and have reduced hours the week in between. It goes on to say that those individuals currently traveling to board a Cunard cruise and call an emergency number if they need immediate help. Following that recording the line is automatically disconnected. I tried the emergency number and got the same  recording and the line again disconnected. 

Has anyone had any luck reaching the Cunard this week? Does anyone know what the specific "reduced" hours will be?

Thanks

Jack

The Cunard website lists the hours as follows: 

December 27 - 31: 6:00am - 12:00pm PT (9:00am-3:00pm ET)
January 1 - 2: Closed

Should you encounter any issues when our office is closed during these special holiday hours, and you are on route to one of our voyages, please call (800) 865 6594 and a representative will be able to assist.

[Jack E Dawson]

Thanks

Jack

[comcox]

My TA needed a lot of patience yesterday but she did manage to get through to them after being on hold for about 30 minutes.

 

[exlondoner]

26 minutes ago, comcox said:

My TA needed a lot of patience yesterday but she did manage to get through to them after being on hold for about 30 minutes.

 

 

That's why one uses a travel agent. They can do the tedious stuff (and get paid for it) so you don't have to.