jeno Posted January 3, 2022 #26 Share Posted January 3, 2022 10 hours ago, hsmom said: We are able to rebook but only will receive FCC with a deadline that we will be unable to meet. Does this also mean that the claim that I would have been able to file with my independent insurance company prior to their policy change is now gone since Princess will give us FCC. I just feel sick. We had a similar situation with insurance with our credit card. We were told we would get a refund, but had to wait for the final date shown to use the FCC (Dec 31, 2022 for you) and then if we truly didn’t use the FCC by the deadline we would get the refund at that time. Maybe you have a chance at something similar. I ended up waiting to cancel until the penalty was 100%, then was able to get the full refund immediately. That situation was because my husband was in a terrible accident and unable to travel. Our situations weren’t similar, but hopefully you can get the refund if you wait for the FCC to run out. 2 Link to comment Share on other sites More sharing options...
hsmom Posted January 3, 2022 #27 Share Posted January 3, 2022 2 minutes ago, jeno said: We had a similar situation with insurance with our credit card. We were told we would get a refund, but had to wait for the final date shown to use the FCC (Dec 31, 2022 for you) and then if we truly didn’t use the FCC by the deadline we would get the refund at that time. Maybe you have a chance at something similar. I ended up waiting to cancel until the penalty was 100%, then was able to get the full refund immediately. That situation was because my husband was in a terrible accident and unable to travel. Our situations weren’t similar, but hopefully you can get the refund if you wait for the FCC to run out. Thank you for that information. I will certainly check into that possibility. At this point our penalty would be 100%. Link to comment Share on other sites More sharing options...
Rare fpsphil Posted January 3, 2022 #28 Share Posted January 3, 2022 I am not for one going to rebook my majestic sailing in 2 weeks. I’ll put up with the mask bs for an empty and beautiful ship Link to comment Share on other sites More sharing options...
CruisinFinsUp Posted January 3, 2022 #29 Share Posted January 3, 2022 17 hours ago, LostFan#1 said: said I had to contact my TA. Kinda wish he'd led with that, for I felt I wasted his time (he did spent several minutes looking up my booking and then asking why I wanted to reschedule). So heads up for those with TAs trying to use the chat option today. I listened to the message on the Princess phone line. Did you not? It clearly states if you booked direct, you can call or chat, and it you booked via a TA you must contact them and they can rebook via "Polar" which is their online booking portal. Link to comment Share on other sites More sharing options...
CruisinFinsUp Posted January 3, 2022 #30 Share Posted January 3, 2022 On 1/2/2022 at 10:08 AM, hsmom said: We are able to rebook but only will receive FCC with a deadline that we will be unable to meet. Does this also mean that the claim that I would have been able to file with my independent insurance company prior to their policy change is now gone since Princess will give us FCC. I just feel sick. I'm confused. If you are able to rebook a January departure, why is FCC involved? Link to comment Share on other sites More sharing options...
hsmom Posted January 3, 2022 #31 Share Posted January 3, 2022 1 minute ago, CruisinFinsUp said: I'm confused. If you are able to rebook a January departure, why is FCC involved? Rebook was a typo…it was supposed to be cancel. Sorry 1 Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #32 Share Posted January 3, 2022 I was completely successful yesterday on Live Chat in rebooking Majestic Princess from Jan 8 to Jan 29 ... allows a little extra time to figure this out. It took a lot of patience but in the end worked out very well. No cancelation / rebooking penalties were charged. Very pleased with the result. AA also allowed changing flight dates with no cancelation / rebooking penalties. 1 Link to comment Share on other sites More sharing options...
Ellaleah Posted January 3, 2022 #33 Share Posted January 3, 2022 Does anyone know if they will let you rebook the same cruise on a different date using the same specific deal that you had? I booked with no solo supplement. thanks Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted January 3, 2022 #34 Share Posted January 3, 2022 4 minutes ago, NavArch64 said: I was completely successful yesterday on Live Chat in rebooking Majestic Princess from Jan 8 to Jan 29 ... allows a little extra time to figure this out. It took a lot of patience but in the end worked out very well. No cancelation / rebooking penalties were charged. Very pleased with the result. AA also allowed changing flight dates with no cancelation / rebooking penalties. They didn’t charge you the insurance premium? Was it an even exchange? Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #35 Share Posted January 3, 2022 In my own experience yesterday on Live Chat, all "deals" that you had are gone. You start from scratch. Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #36 Share Posted January 3, 2022 In my own experience yesterday, all FCC's and cash payments were available to rebook. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted January 3, 2022 #37 Share Posted January 3, 2022 1 minute ago, NavArch64 said: In my own experience yesterday, all FCC's and cash payments were available to rebook. Thank you for posting. Are you getting your insurance premium back? Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #38 Share Posted January 3, 2022 In my own experience yesterday, insurance never played a role in the discussion, other than to add it back in to the new booking. Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #39 Share Posted January 3, 2022 In my own experience yesterday, no funds were refunded ... all were used for the new booking. Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #40 Share Posted January 3, 2022 As you can see below, we are ELITE ... this will be our 27th Princess cruise. That might have helped smooth the way ... but I think that all we be treated the same for the January rebooking offer. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted January 3, 2022 #41 Share Posted January 3, 2022 1 minute ago, NavArch64 said: As you can see below, we are ELITE ... this will be our 27th Princess cruise. That might have helped smooth the way ... but I think that all we be treated the same for the January rebooking offer. That’s great. Thanks again. Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #42 Share Posted January 3, 2022 In my own experience yesterday, the cash payments were used first, then the FCC's. Link to comment Share on other sites More sharing options...
NavArch64 Posted January 3, 2022 #43 Share Posted January 3, 2022 Forgot to mention, in addition to AA flights, multiple Hilton hotels were rebooked without penalty, but we did have booking flexibility in our rates. 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted January 3, 2022 #44 Share Posted January 3, 2022 Does anyone know if this applies to all cruise dates in Jan? Carnival sent emails to guests stating it was for cruises through and including Jan 14, 22. Not sure if PCL has a date restriction. TIA Link to comment Share on other sites More sharing options...
Rare Colorado Coasty Posted January 3, 2022 #45 Share Posted January 3, 2022 We were able to move our Jan 8 cruise to the same cruise in March paying the March cruise fare. All money was transferred to the new cruise. There was a penalty but that was refunded in the form of FCC (not a problem). United Airlines changed our flights without penalty or fare increase. 1 Link to comment Share on other sites More sharing options...
lhsail Posted January 3, 2022 #46 Share Posted January 3, 2022 47 minutes ago, PacnGoNow said: Does anyone know if this applies to all cruise dates in Jan? Carnival sent emails to guests stating it was for cruises through and including Jan 14, 22. Not sure if PCL has a date restriction. TIA Based on the recording it is for all January cruises. Link to comment Share on other sites More sharing options...
Rare Shelly97060 Posted January 3, 2022 #47 Share Posted January 3, 2022 (edited) Did anyone who rebooked have flights through EZair? If so how was the money for those cancelled ( or changed) flights handled by Princess? Edited January 3, 2022 by Shelly97060 Link to comment Share on other sites More sharing options...
jondfk Posted January 3, 2022 Author #48 Share Posted January 3, 2022 Cancelled this morning (for Grand sailing tomorrow). Took a loooong time using chat. Tried in vain to rebook, no cabins in same category available any sailing this year was probably the issue. Ultimately took a refund in the form of original payment which was about 50:50 FCC & cash. To my surprise the FCC is already available (and applied to a new booking). We'll see how long the cash takes. I'll give it 45 days before I dispute via the credit card. I had to go the dispute route last year after waiting 5 months, will not give them a loan of that duration again. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted January 3, 2022 #49 Share Posted January 3, 2022 12 minutes ago, jondfk said: Cancelled this morning (for Grand sailing tomorrow). Took a loooong time using chat. Tried in vain to rebook, no cabins in same category available any sailing this year was probably the issue. Ultimately took a refund in the form of original payment which was about 50:50 FCC & cash. To my surprise the FCC is already available (and applied to a new booking). We'll see how long the cash takes. I'll give it 45 days before I dispute via the credit card. I had to go the dispute route last year after waiting 5 months, will not give them a loan of that duration again. So you don’t have to rebook to use this option? Did you lose your insurance premium paid? TIA Link to comment Share on other sites More sharing options...
Luckiestmanonearth Posted January 3, 2022 #50 Share Posted January 3, 2022 (edited) Not saying we will cancel our 1/23 Caribbean Princess sailing but we booked through TA and we had insurance through them which shows we cannot cancel if it’s just fear of getting Covid. Is there something from Princess that overrides this or am I kind of stuck between a rock and a hard place ? Edited January 3, 2022 by Luckiestmanonearth Link to comment Share on other sites More sharing options...
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