Carnival is now allowing cancellations past January14th

[victory2020]

On 1/5/2022 at 6:42 PM, cruisingguy007 said:

Is it cancellations only or are they offering changes as well? Like say changing dates or changing ships without penalty, has anyone done this? 

I changed a couple of weeks ago with no penalty

[Wanna_Cruize]

5 hours ago, Cruisesfun65 said:

Did you receive a confirmation with your booking number? Not a generic email that they've received your request?

It was a generic reply, without my booking number. I also sent an email to my PVP, (who happens to be out right now due to covid himself) trying to be sure I'm ok. It won't let you submit more than 1 time per booking number, I already tried and got a message from the system that a submission has already been made for everyone in the booking. 

[Wanna_Cruize]

Well, I got concerned again about this cancellation when I got a call from Carnival at the port asking if we were still coming today. I explained about the positive test, and they said they'd take care of it but suggested I call the 800 number also just to be sure. I've been on hold ever since. 

[azjim66]

On 1/5/2022 at 4:16 PM, travelplus said:

I am holding out on my 2/26 Panorama Cruise. Perhaps it wont be crowded.

We are booked on the 2/19 Panorama and am hoping for the same!

[azjim66]

9 hours ago, victory2020 said:

I changed a couple of weeks ago with no penalty

Were you able to keep the same fare you paid or did you have to pay the difference if it was higher?

[travelplus]

6 hours ago, azjim66 said:

We are booked on the 2/19 Panorama and am hoping for the same!

I'll wave to you from the balcony of my AirBnb Condo which apparently has a view to the Port.

[victory2020]

11 hours ago, azjim66 said:

Were you able to keep the same fare you paid or did you have to pay the difference if it was higher?

I moved to a sailing that was the same price. If I had moved to a more expensive one I would have had to pay more.

[Cruisesfun65]

Friends of ours are supposed to sail tomorrow but can't go because of Covid. They used the online option to cancel for a refund but only received a generic email. 

Their booking is still showing as active, they were on hold for 4 hours yesterday and 2.5 hours today up to this moment. What can they do?

[canes20]

1 hour ago, Cruisesfun65 said:

Friends of ours are supposed to sail tomorrow but can't go because of Covid. They used the online option to cancel for a refund but only received a generic email. 

Their booking is still showing as active, they were on hold for 4 hours yesterday and 2.5 hours today up to this moment. What can they do?

[Cruisesfun65]

^^^^ sure feels like it. No one picked up yet. Starting to think there's just no one working.

[Wanna_Cruize]

1 hour ago, Cruisesfun65 said:

Friends of ours are supposed to sail tomorrow but can't go because of Covid. They used the online option to cancel for a refund but only received a generic email. 

Their booking is still showing as active, they were on hold for 4 hours yesterday and 2.5 hours today up to this moment. What can they do?

That happened to me for Friday's cruise on Radiance. I tested positive on Thurs night and used the online cancel option for the two cabins we had booked. It won't let you do it more than once per booking. but I was concerned for the same reasons; generic email and the booking still showed as active.

 

I got really concerned when I got a all about 3:15 from the port asking if we were on our way!! I told them I had cancelled, and they suggested I call Carnival back again. I called the regular 800 number, and was disconnected while they were transferring me to the resolution desk. I called back again, and after 3.5 hours on hold, finally got a lovely lady who found they had finally gotten to my online cancellation for the one booking, and the refund had already been started but nothing started for the other cabin. She got it all straightened out. 

 

I think you'll be fine. Just hold on to the generic cancellation email in case of questions. I couldn't contact my normal PVP because he's out with Covid also!

[nwcruiselover]

FYI, I filled out the cancellation form on Wednesday 1/5 and got the generic email.  Cancellation happened on Thursday 1/6, and refund received today, Saturday 1/8.  Pretty good turnaround time.

[morningstarme]

In December I was able to cancel 2 cabins for 2/26/22 on the Mardi Gras. FULL refund (already credited to credit card) for both and the OBC was moved to our October 22 Horizon trip 

Today I called to see about moving the October booking to March 2023 without penalties and lose the OBC that was moved from the Mardi Gras. I was told that Carnival is allowing cancellations and moving cruises from 2022 to 23/24. I was told there Would be no penalties however the new booking has to be in the same category.

 

[Mjasp]

I booked my cruise online and cancelled it online today.  My full payment wasn't due until another couple of weeks.  I had no form to fill out, I just hit the button "cancel cruise" and above it said there is no penalty.  When I clicked it, it was quick and quickly flashed cancelled, then told me to sign in again.  I  haven't gotten an email confirmation, but when I go into my manager and put the Confirmation number in with my last name, it says cruise cannot be found.  I know they are overwhelmed and the system overloaded, but do you think I will get an email confirmation of the cancellation in a day or two?

[Babyjax12]

So, humor me here - even with the new CDC guidelines, Carnival is not making ANY changes to its usual cancellation policy? 
“The information you submitted indicates that your cruise is scheduled to operate and is not eligible for a full refund. Normal cancellation fees will apply.”

 

[Babyjax12]

I should have added that this is a February cruise. 

[Cruisesfun65]

21 minutes ago, Babyjax12 said:

So, humor me here - even with the new CDC guidelines, Carnival is not making ANY changes to its usual cancellation policy? 
“The information you submitted indicates that your cruise is scheduled to operate and is not eligible for a full refund. Normal cancellation fees will apply.”

 

Right now free cancelations through January 31st. Possibly this will be extended.

[ddled]

I have vista booked for 

feb 26. Penalty to cancel right now would be 500..The whole cruise for 2 is only 1200..I have a group; of 7 cabins and all of them would cancel today I think. Wait and see. Was supposed to be on a Holland Country Music charter the 15th and it got rescheduled to some other date yet to be determined because so many people were cancelling with a 75% insurance cfar policy. Wait and see on that one too.

[day-day]

Anyone cancel for full refund then rebook same cruise with better rate?

[jsglow]

1 hour ago, day-day said:

Anyone cancel for full refund then rebook same cruise with better rate?

Sort of.  We 'canceled' our 1/29 Freedom cruise (owing to the risk associated w denied ports) and replaced it immediately w a Sunrise B2B beginning the same day at a massively lower price point.  Now we can sail wherever and not care given our new price point. 

Edited January 9, 2022 by jsglow

[arob456]

3 hours ago, day-day said:

Anyone cancel for full refund then rebook same cruise with better rate?

I hated cancelling ours. Want so much for all of this to be over!! I have been looking to rebook. Hoping some better options come along, we had a good rate for the one I cancelled. 

 

[travelplus]

Cancelled boo hiss COVID lets hope and pray February wil be better

[Djptcp]

 In a previous post I said I filled out the online cancellation form and submitted it. I received the generic email a few hours later saying they had received the form. The next day the booking was gone. Yesterday, I received a $100 Carnival gift e-card to use - I used an e-card at some point towards that booking so this was considered a refund I guess. I have never used a PVP on Carnival before but signed up for one as I want to re-book and want someone to make sure my Future Cruise Credit and $800 OBC are there for me to use. I printed out the Carnival notes that said they would be.

[samiam0403]

12 hours ago, Babyjax12 said:

So, humor me here - even with the new CDC guidelines, Carnival is not making ANY changes to its usual cancellation policy? 
“The information you submitted indicates that your cruise is scheduled to operate and is not eligible for a full refund. Normal cancellation fees will apply.”

 

I would give them a call and ask. I had 3 Aussie cruises booked for this summer, but 2 were changed to 'locals only.' The 3rd was not and still fell under the normal cancellation penalties for the casino rate I had booked (which was all of the deposit). After one phone call, they refunded all 3 deposits even though they didn't have to and the link on the bookings all said "Normal cancellation fees will apply." Didn't even have to argue - they refunded with no questions asked. 

[Beach710]

I want to thank the OP. I cancelled a cruise for 1/29 as soon as I read this post. I have already received the refund. I really wanted to go but having to worry over testing and pay for at home tests was starting to stress me out.