Reanna Posted January 19, 2022 #1 Share Posted January 19, 2022 I was denied boarding at Southampton for the cruise. I tested negative but my Saga driver tested positive. Saga a few days later informed me that my cruise fare would be refunded and in addition I could have a free 7 night cruise to be taken in 2022. No suitable 7 night cruise being suitable I was able to book a 9 night cruise paying for the extra 2 nights. In the circumstances a happy outcome. 6 1 Link to comment Share on other sites More sharing options...
Harry Peterson Posted January 19, 2022 #2 Share Posted January 19, 2022 Well done Saga! 🙂 Link to comment Share on other sites More sharing options...
Kohima Posted January 19, 2022 #3 Share Posted January 19, 2022 This echoes my experience of Saga over many years. When things go very wrong they are very good in being generous in putting them right. Link to comment Share on other sites More sharing options...
Rare Tothesunset Posted January 19, 2022 #4 Share Posted January 19, 2022 Impressive response from Saga. Link to comment Share on other sites More sharing options...
paulatsea Posted January 20, 2022 #5 Share Posted January 20, 2022 That’s very good service. Good for you. Link to comment Share on other sites More sharing options...
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