Sailaway John Posted February 2, 2022 #1 Share Posted February 2, 2022 Please help needed to scan my passport so I can install onto Princess Ocean Ready app. Link to comment Share on other sites More sharing options...
brisalta Posted February 2, 2022 #2 Share Posted February 2, 2022 (edited) Surely you mean the Medallion app? You key in the details manually without taking a photograph of the passport. Edited February 2, 2022 by brisalta 2 Link to comment Share on other sites More sharing options...
phoebe2m Posted February 2, 2022 #3 Share Posted February 2, 2022 I struggled to get our passports to scan. Finally I took color photos of the passports so they would lay flat. Then the scan worked. Good luck! 1 Link to comment Share on other sites More sharing options...
Rare fpsphil Posted February 2, 2022 #4 Share Posted February 2, 2022 Just type the info in. Was way easier 3 Link to comment Share on other sites More sharing options...
1965 Posted February 2, 2022 #5 Share Posted February 2, 2022 I entered our passport info manually. 2 Link to comment Share on other sites More sharing options...
partybarbie Posted February 2, 2022 #6 Share Posted February 2, 2022 Mine took and my husband's didn't. It is way easier to do it manually without scanning it. 2 Link to comment Share on other sites More sharing options...
bejw Posted February 2, 2022 #7 Share Posted February 2, 2022 We had a difficult time with this also. Took many repeated tries. Link to comment Share on other sites More sharing options...
Rare travelin.sisters Posted February 2, 2022 #8 Share Posted February 2, 2022 2 cruises in January 3 people in our group, never got the passports to scan but entering them manually is sufficient Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted February 3, 2022 #9 Share Posted February 3, 2022 The term "scanning" is totally inappropriate here...even though that is what the app says. What it really wants is a good photo (image). Make sure you get all of the main passport page...make sure it is absolutely flat. When I finally got mine to "take" it flashed a green bar across the OCR section at the very bottom. Snap that button quick if/when you see that! 1 Link to comment Share on other sites More sharing options...
tiffcruisers Posted February 3, 2022 #10 Share Posted February 3, 2022 An FYI as we just renewed our passport (USA.) The passport book contains a rigid plastic insert which makes scanning much easier! We had no isues scanning it. Not sure when the passport was updated but I really think it's a nice improvement; we ordered passport renewals November 2021. Received yesterday- Feb 1, 2022. Link to comment Share on other sites More sharing options...
Jemnibabe Posted February 3, 2022 #11 Share Posted February 3, 2022 Where can you manually put in your passport info? I would gladly do that if I knew where. LOL Link to comment Share on other sites More sharing options...
grizzle-bizzle Posted February 3, 2022 #12 Share Posted February 3, 2022 There is a link you can click to enter manually in the same place in the app where they want you to scan it. That's what I ended up doing. Scanning didn't work for me. Link to comment Share on other sites More sharing options...
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