Need Help with an Email Address

[walnut99]

Hi,

I am having trouble with the HAL Accounting Department over the return of a prepaid hotel service charge on a cruise they canceled so that the ship could be used to house Ukrainian refugees.  HAL is claiming they returned it as part of the refund of the cruise fare.  My math indicates this is not the case, the hotel service charge is still owed.  It was paid separately on-line by me.  All the other prepaid charges, such as specialty dinners and HAL tours that I paid were returned individually to my credit card.

 

They are unwilling to review the figures with me. 

 

I would like to forward all the pertinent information to the Office of the President for further review.  Would someone provide me with the email address for the President's office.

 

Thank you.

 

John

 

[1ANGELCAT]

officeofthepresident@hollandamerica.com

Edited May 9, 2022 by 1ANGELCAT

[walnut99]

Thank you for the information.

[walnut99]

Hi, the above email address bounced back.  Is it the correct address?

 

John

[VMax1700]

That email address looked wrong to me.

I can't confirm it but I believe it should be:  office_of_the_president@hollandamerica.com

[walnut99]

Thanks I will try that version

[Petunia1950]

Try this:  Gus Antorcha, President, Holland America Line, Inc.:  gantorcha@carnival.com

 

[walnut99]

Thanks

[Red Haired Lady]

5 hours ago, Petunia1950 said:

Try this:  Gus Antorcha, President, Holland America Line, Inc.:  gantorcha@carnival.com

 

This one works.  Thanks!

[walnut99]

I will give it a try.

 

Thank all of you for the information.

[five.]

Please update this thread with the results after the review.

[GeorgeCharlie]

You could also try the following contacts:

 

 

Primary Contact
Michael Smith
Senior Vice President Guest Experience
450 Third Avenue West
Seattle, WA 98119
(206) 281-3535
msmith@hollandamerica.com

 

Or if you want the chief honcho of everything:

 

Chief Executive
Jan Swartz
Group President, Princess Cruises, Holland America, Seabourn, P&O Australia, Carnival Australia Holland America Group Shared Professional Services
450 Third Avenue West
Seattle, WA 98119
(206) 281-3535
jswartz@hollandamerica.com