Nextcruise42 Posted June 14, 2022 #1 Share Posted June 14, 2022 I booked a cabin on line for ncl breakaway and did not select the promos, which I actually wanted, beverage, dining etc. Is there a way to add it on ? I made reservation yesterday and so far this is day 2 on phone for hours. Link to comment Share on other sites More sharing options...
deweytrader Posted June 14, 2022 #2 Share Posted June 14, 2022 Had to call them earlier on hold for 2 hours 11 minutes to fix their mistake.... Link to comment Share on other sites More sharing options...
n4w Posted June 14, 2022 #3 Share Posted June 14, 2022 Have you tried chatting online? Link to comment Share on other sites More sharing options...
casofilia Posted June 14, 2022 #4 Share Posted June 14, 2022 @Nextcruise42 Go to the "Contact Us" page using the information at the bottom of the initial NCL website. Then us the "We'll Call You" tab. Get yourself a PCC and work with them rather than booking from the website. (S)he might be able to do it easily or may suggest a cancellation/rebook or refare. 1 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 14, 2022 #5 Share Posted June 14, 2022 I think it's a simple repricing. I'll second the suggestion to just have them call you back. I did that the other day when the recording said it would be 158 minutes. They called back in about an hour.😎 Link to comment Share on other sites More sharing options...
jkrislc Posted June 15, 2022 #6 Share Posted June 15, 2022 Something similar happened to me. I had the screenshot showing that they were selected, but when I received the confirmation, they weren't there. It was just a matter of waiting on hold and having the gratuities applied as they were also not one the confirmation. If you booked a sail away rate, then you will need to rebook/reprice. If it's just a matter of adding the perks, then you should only need to pay the gratuities. Link to comment Share on other sites More sharing options...
Nextcruise42 Posted June 15, 2022 Author #7 Share Posted June 15, 2022 Thanks for all suggestions! Link to comment Share on other sites More sharing options...
denas Posted June 15, 2022 #8 Share Posted June 15, 2022 Personally, I really regret booking online and not through a PCC. I had to call them within 24 hours because of a pricing issue and waited forever and that should have been my first clue to cancel and rebook with a TA or PCC. I have spent six hours on hold over the past two days because of an airfare issue. Regardless of how simple you think the fix is, cancel and get a PCC. I have had three simple requests - fly in a day early, upgrade my room, and the initial pricing issue. Those were a total of 5 hours on hold (chat didn’t work -said I had to call and only got a call back option one time and no one ever called back so there I sat). This was prior to not receiving my air reservations and the six hours on hold. In another thread someone told me I should have gotten a PCC. Never would have thought these simple issue (fly early, upgrade room, fix price) would require a lot of support, but in today’s NCL wold they do. Cancel and get a PCC for your reservation. 1 Link to comment Share on other sites More sharing options...
The Shrike Posted June 15, 2022 #9 Share Posted June 15, 2022 I've made a habit of going through the booking process, selecting our cabin, adding packages, etc., until I get to the payment page. At that point I call our PCC and have them do the actual booking. Just a tip... Link to comment Share on other sites More sharing options...
Rare carohs Posted June 16, 2022 #10 Share Posted June 16, 2022 I transferred mine to a TA. They did the sitting on hold for me:) Link to comment Share on other sites More sharing options...
drumming cruisers Posted June 16, 2022 #11 Share Posted June 16, 2022 I called today about noon and answered in 2 minutes. 1 Link to comment Share on other sites More sharing options...
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