Get it in writing!

[Senga]

We had issues with my Medallion on our recent Grand Princess cruise.  Kimberley Shannon, Guest Services Manager, offered us a complimentary upgrade from our balcony to a mini suite.  We declined since there is no coverage in that deck.  We also turned down complimentary spa treatments; not our thing.  She said she would give us a 20% discount on our next cruise which we accepted.  She said it would be automatically attached to our loyalty number.  Today, when I booked a cruise they have no record of this discount.  😢

[Steelers36]

Yes, it would have been smart to have her send you an email to that effect.

[ebeluga]

4 hours ago, Senga said:

We had issues with my Medallion on our recent Grand Princess cruise.  Kimberley Shannon, Guest Services Manager, offered us a complimentary upgrade from our balcony to a mini suite.  We declined since there is no coverage in that deck.  We also turned down complimentary spa treatments; not our thing.  She said she would give us a 20% discount on our next cruise which we accepted.  She said it would be automatically attached to our loyalty number.  Today, when I booked a cruise they have no record of this discount.  😢

Well at least you have a name.  Maybe you could find her email address some way somehow!

[startedwithamouse]

12 hours ago, Senga said:

We had issues with my Medallion on our recent Grand Princess cruise.  Kimberley Shannon, Guest Services Manager, offered us a complimentary upgrade from our balcony to a mini suite.  We declined since there is no coverage in that deck.  We also turned down complimentary spa treatments; not our thing.  She said she would give us a 20% discount on our next cruise which we accepted.  She said it would be automatically attached to our loyalty number.  Today, when I booked a cruise they have no record of this discount.  😢

Contact her to follow up.

[tetleytea]

Sounds just like these teacher discounts.   They're supposed to be "attached to our loyalty number".   It's not an isolated incident.   Quite frankly, at this point this is just a customer-service way of getting you off the phone.