Refund due to covid. UK rules?

[Merly]

If Celebrity have booked the whole package,  cruise, flights and transfers, and we have to cancel due to a positive covid test, do they refund the cost of the flights?  We are in the UK. 

[Jim_Iain]

I would definitely ask your travel agent or Celebrity Agent.  

 

 

 

I believe this best describes your situation if you were test positive once on the cruise

 

Should you test positive for COVID-19 onboard during your cruise, you have access to our onboard medical facilities, and you have the option to stay onboard until you test negative; or, if you prefer to disembark at the end of your sailing, our team will help with information on land-based hotel or commercial flights options.

 

Here's the FAQ regarding testing Poistve both before and during.   I don't see any mention of flights

 

COVID-19 Assistance*

Book any Celebrity cruise that’s sailing between now and November 30, 2022, and you’ll have the following reassurance at no extra charge:

• 100% refund for you, and your Traveling Party, if any of you test positive for COVID-19 within 10 days prior to the cruise or at the boarding terminal.**
• Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise.  

If the Celebrity Cruise you book will sail from the U.S. between now and May 17, 2022, you will also have the following reassurance at no extra charge:

• If you test positive for COVID-19 during the cruise, Celebrity will: cover the cost of COVID-19 related medical treatment onboard; you and your Traveling Party may stay onboard the ship for free to complete any required quarantine or Celebrity will coordinate and cover the cost of any required land-based quarantine; and coordinate and cover the cost of homebound travel for you and your Traveling party.

If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you’ll also have the following reassurance at no extra charge:

• If you test positive for COVID-19 during the cruise, Celebrity will:  cover the cost of COVID-19 related medical treatment onboard; you and your Traveling Party may stay onboard the ship for free to complete any required quarantine; and Celebrity will help coordinate homebound travel arrangements for you and your Traveling Party, but without covering the cost.

*Last modified May 17, 2022. Subject to change. Additional terms and conditions may apply, see our COVID-19 Refund and Cancellations Policy and your Cruise Ticket Contract for details. “Traveling Party” means (1) your family members living with you in the same household and (2) traveling companions assigned to your stateroom on the ship. Our CareTeam will assist with daily wellbeing check-ins and, where applicable, will assist in arranging shoreside accommodations or support to reschedule return travel home.”

**To qualify for a refund, if your COVID-19 test was administered by a provider other than one retained by Celebrity, you must present your verified positive test result in a form acceptable to Celebrity.

[Arizona Wildcat]

14 hours ago, Merly said:

If Celebrity have booked the whole package,  cruise, flights and transfers, and we have to cancel due to a positive covid test, do they refund the cost of the flights?  We are in the UK. 

Sounds like you are asking about a positive covid test pre cruise.  Yes?

You need to provide proof of that test to Celebrity.  A self test at home is not sufficient.   Need a proctored test.

[the penguins]

19 hours ago, Merly said:

If Celebrity have booked the whole package,  cruise, flights and transfers, and we have to cancel due to a positive covid test, do they refund the cost of the flights?  We are in the UK. 

Just make sure you have travel insurance (X's booking conditions require this) then if X proves difficult your insurance will pick up any shortfall. 

[Merly]

5 hours ago, Arizona Wildcat said:

Sounds like you are asking about a positive covid test pre cruise.  Yes?

You need to provide proof of that test to Celebrity.  A self test at home is not sufficient.   Need a proctored test.

Thank you. That is in hand. 

[Merly]

14 minutes ago, the penguins said:

Just make sure you have travel insurance (X's booking conditions require this) then if X proves difficult your insurance will pick up any shortfall. 

Thank you, we do have insurance.