Refund for Cancelled Excursion

[catbirdmini]

Did anyone else experience the same problem that we had on a cruise on the Carnival Sunshine March 14-19, 2022?  We had purchased a shore excursion on Princess Cays, but Carnival cancelled.  We have received no refund, and Carnival agent is telling us they have no record of it?  This is unacceptable!

[mz-s]

I was not on this cruise but if it was cancelled during the cruise, then the refund was likely given in the form of a credit on your onboard account.

[shof515]

when shore excursions is canceled, refunds is given as onboard credit. check your final account statement if you still have it

[Saint Greg]

When mine was canceled on Splendor it was refundable OBC. I went to guest services and got cash.

[Jeni99]

I agree what everyone else says, it would have been an on board credit. you should still be able to request a transcript of your sail n sign account and more than likely its on there as a refund. 🙂 

[cruizergal70]

Yep, it was refunded on your on board account on your sail & sign card. You should check your final statement.

[CruiserLucas]

And if you left the ship without getting it refunded back in cash and it's over $10, they'll send you a check in the mail. That's what they did to me when I forgot to get my overage refunded onboard. Not sure why they don't just auto refund it to the card on file, though. Royal Caribbean refunded back to my payment card the same day when they cancelled one of our excursions. Anyways, hope you get your refund!