Casino “HOT” offer keeps canceling itself after booking

[Oldsweets]

Any advice appreciated.  My wife and I each had inside room for the Hot offer and we each booked a room on Sunday.  Her room has held but my booking canceled sending me the standard email saying “ sorry you have canceled your reservation”. Second time was our pvp booking the cabin on Monday and yep it canceled on him.  I waited until last night thinking my pvp would get it fixed but worrying that offer would close out so I called carnival last night and got a great agent.  She booked my room and took $200 deposit and 1 hour later yep another sorry you canceled your reservation email.  I am waiting on carnival to open at 9 to get into line to talk with someone again but wondered if I am missing something?

Edited July 28, 2022 by Oldsweets

[pe4all]

From what I understand only one casino offer per cabin can be used.  My dd and dh always get offers, but mine are better, and that is the one we use for the cabin.  The only way to use 2 offers is to book 2 cabins to split the offers.

[Oldsweets]

I agree which is what we did.  My wife booked a cabin under her offer with a guest and I booked a second inside cabin under my offer without a second guest.  

[Oldsweets]

Ok, here is the answer should this happen with anyone else.  We placed holds on these reservations and allowed pvp to complete.  Pvp in process of canceling holds to rebook so he could apply credits we had (which is a good thing) bumped into a problem of some sorts.  He had created an actual 2nd booking which couldn’t be accessed for some reason.  When we talked with carnival last evening they said no booking on system so they booked us and this new booking got promptly canceled because they really did have a booking.  You can’t have 2 bookings for same person, same date obviously so we got notice that Sorry you canceled your booking last night 1 hour after making it.  This morning I got through quickly and got a wonderful agent on the call center who stayed with the problem after she validated she understood its history.  She worked at it and also found no other booking for this trip in my name & VIFP number.  She then brought in a lead agent who quickly found d the invisible booking and what you know problem resolved.  WE HOPE! but clearly it all depends on getting a good customer service and thank you carnival for todays agent.

[ray98]

Might as we book it yourself if you have to do the PVP's job.

 

[StephPS79]

11 hours ago, Oldsweets said:

Ok, here is the answer should this happen with anyone else.  We placed holds on these reservations and allowed pvp to complete.  Pvp in process of canceling holds to rebook so he could apply credits we had (which is a good thing) bumped into a problem of some sorts.  He had created an actual 2nd booking which couldn’t be accessed for some reason.  When we talked with carnival last evening they said no booking on system so they booked us and this new booking got promptly canceled because they really did have a booking.  You can’t have 2 bookings for same person, same date obviously so we got notice that Sorry you canceled your booking last night 1 hour after making it.  This morning I got through quickly and got a wonderful agent on the call center who stayed with the problem after she validated she understood its history.  She worked at it and also found no other booking for this trip in my name & VIFP number.  She then brought in a lead agent who quickly found d the invisible booking and what you know problem resolved.  WE HOPE! but clearly it all depends on getting a good customer service and thank you carnival for todays agent.

That seems like a very random problem that shouldn’t have happened, but I’m glad it got resolved for you!