Website not accepting payments?

[cruisefan2012]

Might just be me, but I`ve tried twice to book a cruise for September 2023 and both times payment has failed.

 

I`ve just been paid and there is MORE then enough money to cover the deposit, I`ve got the website open and my banking app on my phone and no payments been taken...... 

 

Might just be because its 1am in the UK and the system is on a go-slow........ Will try again in the morning

 

Just wondered if it was was just me OR is Princess having issues globally.......

 

Anyone else having problems? 

 

Cruisefan2012 

Edited August 12, 2022 by cruisefan2012

[Ptroxx]

I’ve heard about this.       What device are you on?    
I think they said to go out of the site clear caches and try again.   

[koolforkatz]

That happened to me last night. I think the problem was I didn’t realize I’d had the page open for a while and had been logged out. I logged back in and was able to make payment no problem. 

[dog]

I am having website & app problems past 2 days. I can access 3 of my bookings on laptop. 4 th booking I cannot access at all.

I cannot log in to the app any way now.

 

 

giving it a couple of days after trying the contact form.  

[Ptroxx]

14 minutes ago, dog said:

I am having website & app problems past 2 days. I can access 3 of my bookings on laptop. 4 th booking I cannot access at all.

I cannot log in to the app any way now.

 

 

giving it a couple of days after trying the contact form.  

Problem with giving it a few days.  Prices could go up with no recourse 

[EDDY0827]

Put a "hold" on your cabin to buy some time.

[dog]

4 hours ago, Ptroxx said:

Problem with giving it a few days.  Prices could go up with no recourse 

I put FCD on it over phone, got booking statement in email, link is in personalizer, cannot access that booking on laptop.

New booking is not in app 2 days later, still not there. I got in app through my most recent upcoming cruise.

have contacted Princess for help,  not phoning for another day.

 

this is first time I have not been able to see my booking after putting a deposit in it.

Royal Princess Sept 25/23-  wondering if it is a future cancellation?

[dog]

Well, that was quick- they emailed me back, asked some questions & are working on fixing it now!

[PRINCESS Sweet Pea]

I hope they get this fixed!

 

I wonder if anyone is getting error messages when trying to pay for things.

Like booking a Princess excursion, or adding the Vacation Protection insurance.

 

I have seen an error that says something like INVALID PROMOTION.

Doesn't make any sense.

[dog]

19 minutes ago, PRINCESS Sweet Pea said:

I hope they get this fixed!

 

I wonder if anyone is getting error messages when trying to pay for things.

Like booking a Princess excursion, or adding the Vacation Protection insurance.

 

I have seen an error that says something like INVALID PROMOTION.

Doesn't make any sense.

I would only make a payment by phoning right now.

 

there are others on fb posting these same issues with website & also locked out of app, at the moment.