jameslee Posted September 1, 2022 #1 Share Posted September 1, 2022 Can't reach anyone at Virgin by phone or chat or email. Been trying for weeks. Anyone else in similar situation? Any tips for getting thru Link to comment Share on other sites More sharing options...
neverendingcruising Posted September 1, 2022 #2 Share Posted September 1, 2022 Dial the moment your phone clock rolls over to 9am eastern on Sunday morning. Never waited more than 10-15 minutes going this route. Link to comment Share on other sites More sharing options...
jameslee Posted September 2, 2022 Author #3 Share Posted September 2, 2022 oh finally got a hold of them, hold for almost 2 hours. good thing they let me change my fare Link to comment Share on other sites More sharing options...
Rare cantgetin Posted September 2, 2022 #4 Share Posted September 2, 2022 I was on hold today for over 3 hours...just put the phone on speaker and got things done while waiting. My best luck is usually right at 8am Eastern. Link to comment Share on other sites More sharing options...
HolsAddict Posted September 5, 2022 #5 Share Posted September 5, 2022 I managed to get through the phone after 2 weeks of trying and then I sat waiting nearly an hour. It was not long after they opened, if that's any help? Link to comment Share on other sites More sharing options...
neverendingcruising Posted September 5, 2022 #6 Share Posted September 5, 2022 Called this morning at exactly 8:00 Eastern and was only on hold for 3 minutes. Link to comment Share on other sites More sharing options...
shdixon Posted September 5, 2022 #7 Share Posted September 5, 2022 This is concerning Link to comment Share on other sites More sharing options...
Rare cantgetin Posted September 6, 2022 #8 Share Posted September 6, 2022 Got a call back yesterday in only an hour. Link to comment Share on other sites More sharing options...
CanaryWharfCruiser Posted September 6, 2022 #9 Share Posted September 6, 2022 Also, just to highlight - I think the lines now open at 5am EST Mon-Fri (per the hours that show if you use the chat function and then get the phone line details that way). I certainly phoned around 5:30am EST today and got through to someone immediately with no wait. Link to comment Share on other sites More sharing options...
_tacocat_ Posted September 6, 2022 #10 Share Posted September 6, 2022 42 minutes ago, CanaryWharfCruiser said: I think the lines now open at 5am EST Mon-Fri now if only they'd extend the closing hours so us west coasters don't have to wake up at the crack of dawn to get someone... 1 Link to comment Share on other sites More sharing options...
Fogcityca13 Posted September 7, 2022 #11 Share Posted September 7, 2022 22 hours ago, _tacocat_ said: now if only they'd extend the closing hours so us west coasters don't have to wake up at the crack of dawn to get someone... Think I’m going to stick to using TA with VV form now on. I’m sure things will improve as time goes on, but 5 or 6am is way to early to talk on the phone. 1 Link to comment Share on other sites More sharing options...
Rare cantgetin Posted September 8, 2022 #12 Share Posted September 8, 2022 Since the app is not working for our upcoming cruise, I've called a couple of times in the last 2 weeks. The service seems to be getting quicker! Or maybe I just got luckier. Link to comment Share on other sites More sharing options...
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