AQ Cancels December Cruise - No Notification

[njhoo]

We are definitely supporters of AQ, been on five cruises so far enjoying each of their riverboats.  We love  the product, the meals, staff, entertainment and American river itineraries.  You get the picture….fans 🙂.  We and another couple that we actually met on the AQ seven years ago, booked the Countess for Christmas markets on the Mississippi the beginning of December.  They offered a good deal if you would pay in full.  
 

This morning we get a call from our companions, when they went to make final payment, they were advised that the sailing was canceled because of low number of bookings.  Neither of us received the supposed email notification giving us our options, one of which is to transfer to another cruise.  Fortunately, the AQ does the similar sailing a day earlier and they have availability…..not bad, just deal with flight changes.  Okay, let’s just transfer category to category, or something close to similar. Nope, if you transfer it’s at current pricing and we want approximately $3,000 more!  No choice but to sadly cancel; here’s the kicker, your refund will take 45-60 business days!  Very disappointed with how AQ is handling this 😕

 

 

[jebbs]

Honestly, I’d wait until next week and call….holiday weekend staff may not know the proper procedure.  This doesn’t sound like the AQV that we know.

good luck.

[njhoo]

jebbs, while I wholeheartedly agree with you, the rep we spoke with works a Tuesday-Saturday week, we’ve previously  booked two cruises through her.  Just disappointed on how it’s being handled.  Appreciate your kind words 

[donaldsc]

I do have to say that AQ back office is a mixed bag.  When we did our AK cruise with them we didn't get our final papers until about a week before the cruise.  However when we called their office to ask them questions they were very responsive.  Also the people on the ship were wonderful but they did not have some of the perks on board that were promised on the cruise description.  The missing items were not serious and did not impact the quality of the cruise but they were missing.

 

DON