Still awaiting a refund from Holland…four months later😡

[gailellen12]

Flight ease forgot to ticket my outbound flight for my June 1 cruise  I am still awaiting over 2600.00 from them which I had to pay out of pocket. My travel agent and myself are constantly following up and they promised expedited mailing several weeks ago. Beyond angry and frustrated. Needless to say they have lost a very loyal customer. My agent said that this has happened to others. Had it happened to any of you?

[kangforpres]

Can you contact someone in HAL accounting?

 

[kangforpres]

We were charged for a broken mirror once, that we did not break in a hotel room where we are loyal customers of the brand. After no resolution via my CC company I got someone in the Resort's accounting department and they took care of it.

[RynoWally]

Applied for 5k in covid reimbursement at the beginning of June, after receiving a couple emails (1 a month) from them over the next couple months asking for clarification or some paperwork. Finally got an email last week saying that the disbursement of our check should come in 8-10 weeks. Quite honestly, I'm almost in shock that it's happening, we had almost written HAL off, but are very happy they are making the situation whole. We will most likely be booking with them over the Holidays. That is about a 6 month turnaround for reimbursement though. 

[Mary229]

Have you tried filing a credit card dispute