Price change advice please

[jjsparkles]

I think I know the answer to this, but thought I'd double check with some experts before I go ahead with a new booking.

 

I went all the way through the booking process until the credit card info stage - the page crashed so I went back through again. I was using my phone and it just wasn't completing the payment, so I logged into my laptop to try again. Well, now the price has increased by over £400 each - which I think is a bit odd. 

 

I tried to call the helpline, but as I'm in the UK the helpline is now closed. So I could wait until tomorrow or book a different date, a week later with a similar price but still more expensive than the original price. 

 

I took screen shots of what I was trying to book. It is just a case of me being unlucky and the good price is now gone, or is there a chance there's been a glitch in their booking system and someone tomorrow could help me? 

 

As I say, I think I know the answer and have probably missed out. Any experiences?

 

Many thanks

[smwg]

Double check to make sure you are logged in on the desktop.  My price is higher when I'm not logged in. 

 

Edited: Never Mind I see where you said you logged in. 😞

 

 

Edited October 28, 2022 by smwg

[taglovestocruise]

1 minute ago, jjsparkles said:

I think I know the answer to this, but thought I'd double check with some experts before I go ahead with a new booking.

 

I went all the way through the booking process until the credit card info stage - the page crashed so I went back through again. I was using my phone and it just wasn't completing the payment, so I logged into my laptop to try again. Well, now the price has increased by over £400 each - which I think is a bit odd. 

 

I tried to call the helpline, but as I'm in the UK the helpline is now closed. So I could wait until tomorrow or book a different date, a week later with a similar price but still more expensive than the original price. 

 

I took screen shots of what I was trying to book. It is just a case of me being unlucky and the good price is now gone, or is there a chance there's been a glitch in their booking system and someone tomorrow could help me? 

 

As I say, I think I know the answer and have probably missed out. Any experiences?

 

Many thanks

Call, your saving grace may be the screenshot. A similar thing happened to us many years ago. We did a online booking on a Sunday night that was not completed, the following day the sale was over and prices jumped. We called the C&A number and they repriced because we had a screenshot of our cabin price. good luck and happy cruising.  As a side note, I sat in the Diamond lounge for a few hours and talked to a guy from Scotland, could barely understand a word he said. I asked him if I had a hard to understand accent, he said he could hardly understand a bloody word. Happy cruising. 

[jjsparkles]

1 minute ago, smwg said:

Double check to make sure you are logged in on the desktop.  My price is higher when I'm not logged in.

 

 

Thanks, yes I've checked and I'm logged in.

 

1 minute ago, taglovestocruise said:

Call, your saving grace may be the screenshot. A similar thing happened to us many years ago. We did a online booking on a Sunday night that was not completed, the following day the sale was over and prices jumped. We called the C&A number and they repriced because we had a screenshot of our cabin price. good luck and happy cruising.  As a side note, I sat in the Diamond lounge for a few hours and talked to a guy from Scotland, could barely understand a word he said. I asked him if I had a hard to understand accent, he said he could hardly understand a bloody word. Happy cruising. 

 

Thanks - trying to decide what to do. I've just found a similar price, difference of £100 with *****, a uk based agent. Reviews for them look favourable. I'm worried if I wait until tomorrow that Royal won't help and this other deal will be gone...

 

LOL re not being able to understand...so funny that when we all speak the same language 😂

 

[Biker19]

13 hours ago, jjsparkles said:

I'm worried if I wait until tomorrow that Royal won't help and this other deal will be gone...

Very unlikely they will help you get the deal you saw, even with screen shots.

[jjsparkles]

8 hours ago, Biker19 said:

Very unlikely they will help you get the deal you saw, even with screen shots.

Yes, you’re right, they wouldn’t help, as I’d originally thought. 
 

I managed to get a similar deal the next sailing paying £100 more which was ok. And it turns out the itinerary is slightly different and includes a port we want to see, so it’s worked out ok 🙂