Question about OBC & Price Drops

[jencruzin]

Ok. We booked our next cruise on our previous/recent one, booked on Anthem out of Southampton UK next summer. Wonderful itinerary to the Canaries, 12 nighter. 

Noticed a price drop on the cruise, so I called in, certainly was valid. During the PD process, she was trying to take away the OBC we received when we first booked the cruise. The discount was around $300, meaning that we'd be saving just $100 (as they're taking away the OBC).

 

Is this typically a normal action when phoning in to report a PD on your cruise? They strip away the OBC? If already done, is there someone to call and try and get that $200 OBC back?

 

 

[Biker19]

3 minutes ago, jencruzin said:

Is this typically a normal action when phoning in to report a PD on your cruise? They strip away the OBC? If already done, is there someone to call and try and get that $200 OBC back?

Welcome to CC.

 

Yes, when looking at price drops look at the overall price including OBC which varies with various promos. No, you can't get the OBC back since that promo is gone. The only OBC you typically keep is the on board/Next cruise booking OBC.

Edited November 9, 2022 by Biker19

[jencruzin]

4 minutes ago, Biker19 said:

Welcome to CC.

 

The only OBC you typically keep is the on board/Next cruise booking OBC.

That $200 WAS from the "NextCruise" booking, the agent on board added that. So now they've taken it away as I checked my account. No more OBC.

[c-leg5]

1 minute ago, jencruzin said:

That $200 WAS from the "NextCruise" booking, the agent on board added that. So now they've taken it away as I checked my account. No more OBC.

Did you keep the same reservation number? 

Edited November 9, 2022 by c-leg5

[Biker19]

Just now, jencruzin said:

That $200 WAS from the "NextCruise" booking, the agent on board added that. So now they've taken it away as I checked my account. No more OBC.

Call back an ask them to re-add the Next Cruise OBC - the invoice (stay on the phone while they send it) should confirm the OBC, the web site may not.

[jencruzin]

Thanks Biker. I am actually on hold right now, about to attempt that. I applied the PD last night. I will report back what they did.

[jencruzin]

7 minutes ago, c-leg5 said:

Did you keep the same reservation number? 

Yes. Everything remained the same, including the cabin we booked.

[Ret MP]

I was under the impression that the Next Cruise Desk OBC was for the booking, not the cost of the booking.  

[Biker19]

2 minutes ago, Ret MP said:

I was under the impression that the Next Cruise Desk OBC was for the booking, not the cost of the booking.  

Right, NC OBC doesn't depend on the cost of the cruise (just duration and cabin category).

Edited November 9, 2022 by Biker19

[jencruzin]

kudos to biker! I got thru, asked them to restore my $200 OBC since it was from a Next Cruise booking - THEY DID IT! Verified, it is BACK on our account. Crazy how we have to follow up on everything these days!

[Biker19]

2 minutes ago, jencruzin said:

Crazy how we have to follow up on everything these days!

Getting competent help at RCI is difficult.

[Grizflob]

28 minutes ago, Biker19 said:

Getting competent help at RCI is difficult.

Getting competent help ANYWHERE is difficult these days (or so it seems to me!)