Arrival and Departure Category on the medallion app

[Chefwoody]

I'm trying to work through the Medallion app process.  We are "green lane" ready and 29 days out.  One help rep (after the usual 45 minutes on hold) emailed me a pdf showing how to work through the Arrival and Departure Groups in the "Easy SailAway" segment of the app.  But... it does not exist on my app - anywhere.  My next help call (another 50 minute wait) told me she did not know what the other help agent was talking about, but suggested I call the loyalty department - now closed of course - tomorrow.  Does it just pop up at a certain time (on the app) prior to sailing?.  Any help hear appreciated.  We are Platinum members and all paid up.  

[Mingus]

Go to Travel Checklist/Personal Information & Documents/Arrivals/Select Property/Arrival Group

[Ombud]

I was just going to show up whenever as no one asked to see the qrcode on my last 6 voyages. But then it popped with Arrival Group A. Had a fixit ticket on another glitch so I think someone in IT just randomly assigned me that. 

 

My point is to either:

1. Request a fixit ticket from 1800Princess 

2. Just show up. 

 

Yes I like to have all my ducks in a row but apparently port staff don't care. 

[NownZen]

You need to spend much time obsessing about the app as I did. Then you just show up whenever you please. No one says anything about it.

 

[Kay S]

I finally figured that one out.  

[caribill]

You can call Princess and ask to be assigned an arrival time.

 

Although it is mentioned, there is no departure time to select pre-cruise. Not with App. Not with Internet. Not with phone call.