Costa Cruise - Still no embarkation Documents

[AYYU]

Me and my friend had booked our first cruise, last minute on 2n November for 16th November.

 

We did the online check in a few days after, and received an email which we originally thought was the cruise ticket. But looking back, the "Embarkation Documentations" and "Ticket" does not work on the website, despite receiving cruise confirmation and cabin number by email.

 

We have been trying to get a hold of costa, but seeing how close to departure we are, how likely is it we will not be allowed to board?

[gerryuk]

10 days before the cruise you should have received an online medical questionnaire, once completed you get your boarding pass.

On the web with your cruise details, if you see these not highlighted, right click on them and press

"Open in new window " your documents may be there.

 

Web Check-in

Download your Ticket

 

If all else fails request a call back from Costa (at the top of their website home page) i have done this a lot and they do call back at the time you give them, good luck.

[gerryuk]

Sorry the link did not work properly. Its WEB CHECK IN and DOWNLOAD YOUR TICKET. Right click on them and press open in new window. 

[AYYU]

3 minutes ago, gerryuk said:

10 days before the cruise you should have received an online medical questionnaire, once completed you get your boarding pass.

On the web with your cruise details, if you see these not highlighted, right click on them and press

"Open in new window " your documents may be there.

 

Web Check-in

Download your Ticket

 

If all else fails request a call back from Costa (at the top of their website home page) i have done this a lot and they do call back at the time you give them, good luck.

 

Thanks, but it is still empty.

We will keep trying to speak to costa in the morning.

The check in is ticked green but Embarkation has nothing ticked. 

I also allowed pop up on my setting. Nothing changed.

 

 

[gerryuk]

Did you get medical questioner it comes through email, if not check your spam folder it may be there. 

[AYYU]

6 minutes ago, gerryuk said:

Did you get medical questioner it comes through email, if not check your spam folder it may be there. 

I filled in a medical form during check in, no other email found regarding medical questionnaire. 

 

I have been given an arrival time, so im hoping its just a glitch and they can email us the boarding pass.

[gerryuk]

I received the medical questioner this morning via email from Costa for my cruise next week. Once filled in i pressed "CONTINUE" it then sent me too the Tickets and Transport page. There is the personal info and contacts in emergency which you must have filled in previously. Halfway down that page there is the "privacy policy" just check both of them and go to the bottom of page. I was then able to print off my boarding pass. 

In My Costa look at the very top of the screen and hit "my cruise" then "tickets and transport" click yes or no to the privacy policy, hopefully it will direct you to your boarding passes, if not call or get Costa to call you.

[gerryuk]

Sorry once you have hit the yes or no in the privacy section go to the bottom of the page and hit "save and end"

[kremerlorraine]

Don't stress too much. We were unable to print out our boarding documentation and tickets for a cruise in October, so we just turned up at the cruise terminal with our confirmation document and they did it for us. They also hand-wrote the luggage tags on the spot.

[Wansbrough]

On 11/14/2022 at 9:00 PM, gerryuk said:

Sorry the link did not work properly. Its WEB CHECK IN and DOWNLOAD YOUR TICKET. Right click on them and press open in new window. 

 

https://www.mycosta.com/en/login.html